Associate, Memorabilia & Collectible Strategy

About cllct

cllct is a fast-growing sports memorabilia, collectibles and technology company helping leagues, teams, athletes, brands and collectors unlock the value of their collections through strategic advisory services, memorabilia auditing, authentication, valuation, revenue optimization and emerging technology solutions, including MEMO, our platform designed to modernize how memorabilia programs are managed and scaled.

We are currently in an exciting stage of growth as we prepare for our next phase of expansion. This is an opportunity to join a company at the intersection of sports, collectibles, consulting, and technology, where you'll work alongside industry experts, build trusted client relationships and help shape the future of a rapidly growing business.

Position Overview

The Associate, Memorabilia & Collectible Strategy is a client-facing role that supports existing accounts and helps turn client objectives into well-executed engagements. Working directly with the Head of Memorabilia & Collectible Strategy and alongside the Manager, the Associate takes ownership of assigned client communications, project workstreams and delivery activities while developing the judgment and industry knowledge needed to manage accounts independently.

The Associate goes beyond administrative coordination by participating directly in client conversations, resolving routine delivery questions and owning defined parts of an engagement. As readiness is demonstrated, the Associate will become the primary day-to-day contact for smaller, less complex accounts assigned by the Head, with continued strategic guidance and escalation support.

The ideal candidate combines strong follow-through with relationship-building skills and a curiosity about memorabilia, collectibles and the ways cllct helps clients create revenue and meaningful fan experiences.

Key Responsibilities

Client Relationship and Account Support

• Participate in every stage of the client lifecycle, from discovery to renewal.
• Contribute to client onboarding, structured progress meetings, and account health reviews.
• Communicate directly with clients on assigned deliverables, requests and next steps, keeping the Head and Manager informed as appropriate.
• Build an understanding of each client’s objectives, memorabilia program and agreed scope of work.
• Handle routine client questions within established guidance and escalate strategic questions, scope changes and sensitive issues.
• Identify client needs and potential opportunities for continued engagement and share them with the Head of Memorabilia & Collectible Strategy.

Project Delivery and Cross Functional Coordination

• Own assigned workstreams from planning through completion, tracking milestones, dependencies and approvals.
• Coordinate with Creative & Production, Product, Operations and Strategic Partnerships to keep commitments on track.
• Develop client progress updates and presentation content that explain results, outstanding decisions and recommended next steps, partnering with the Coordinator on meeting logistics and documentation.
• Check client deliverables for accuracy, completeness and alignment with the agreed scope before review or release.
• Raise delivery risks early and recommend practical next steps rather than waiting for issues to affect the client.

Memorabilia Strategy and MEMO Support

• Support research, collection reviews and preparation of materials for memorabilia audits, valuation work and revenue roadmaps under the Head’s guidance.
• Develop working knowledge of memorabilia protocols, authentication processes and cllct’s advisory approach.
• Support MEMO onboarding, client training and implementation activities in partnership with Product and the account lead.
• Gather client feedback, document adoption challenges and share insights with the Head and Product.
• Use established methodologies and seek expert review before communicating specialized recommendations.

Progressive Account Ownership

• Begin by supporting existing accounts and independently delivering defined portions of larger engagements.
• As approved by the Head, lead routine client meetings and serve as the day-to-day contact for smaller accounts with defined scopes and manageable complexity.
• Maintain account plans, track delivery commitments and monitor client satisfaction for assigned accounts.
• Escalate pricing, contract terms, material scope changes and strategic advisory decisions to the Head or designated owner.
• Partner with the Coordinator on scheduling, documentation and logistics while taking responsibility for the quality and timely completion of assigned deliverables.

Success in the First 12 Months

• Build credibility with clients through clear communication, reliable follow-through and accurate work.
• Independently manage assigned workstreams and keep timelines, approvals and next steps visible.
• Develop working knowledge of cllct’s advisory services, memorabilia processes and MEMO platform.
• Support successful onboarding and delivery while identifying and escalating risks early.
• Demonstrate readiness to own smaller accounts through sound judgment, effective client meetings and consistent delivery, with the Head approving account assignments.
• Contribute improvements that make client delivery more consistent and efficient.

Qualifications

Required

• 2 - 4 years in account management, client success, project delivery, agency services, consulting support or a related field, including direct client communication and ownership of assigned deliverables.
• Experience communicating directly with clients and taking responsibility for project deliverables or client workstreams.
• Strong written and verbal communication skills and the ability to build trusted relationships.
• Excellent organizational skills, attention to detail and the ability to manage competing priorities.
• Sound judgment about when to resolve an issue independently and when to seek guidance.
• Ability to learn unfamiliar services, industry concepts and technology quickly.
• Comfort working in a fast-moving company where processes and priorities continue to evolve.

Preferred

• Experience in sports, memorabilia, collectibles, media, consulting, an agency or a technology company.
• Experience with CRM and project management platforms such as HubSpot.
• Exposure to client onboarding, technology implementation or advisory engagements.

Ideal Candidate Profile

This person is curious, proactive and comfortable engaging with clients. They take ownership of commitments, ask thoughtful questions and turn guidance into action. They enjoy learning from experienced colleagues and are motivated to grow into broader account responsibility.

Compensation & Structure

• Base Salary Range: $70,000 - $80,000 annually, depending on experience, qualifications, and geographic location
• In addition to base salary, this position is eligible for a discretionary annual bonus of up to 5% of base salary, based on individual performance, quality and timeliness of client deliverables, client satisfaction and overall company performance, subject to the terms of the company’s bonus plan.
• Remote within the U.S. – Ideally in Eastern or Central Time Zone
• Ability to travel periodically for team, client and business-related needs (~10%)
• Full-time position
• Opportunity to grow alongside a rapidly evolving company
• Reports to the Head of Memorabilia & Collectible Strategy

A Note About Working at cllct

While this job description outlines the primary responsibilities of the role, it is not intended to be a complete list of everything you may contribute.

As an early-stage company, we value team members who are curious, adaptable, and willing to lean in where needed. Success at cllct comes from balancing execution with initiative, identifying opportunities for improvement, and helping the organization evolve as we grow.

We are looking for someone who enjoys building, solving problems, improving processes, and helping turn ideas into action.

Equal Employment Opportunity

cllct is committed to creating a workplace where everyone is treated with respect and has an equal opportunity to succeed.

We are an equal opportunity employer and make employment decisions based on qualifications, merit, business needs, and performance. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

We believe that diverse backgrounds, experiences, perspectives, and ideas strengthen our team, our culture, and our ability to serve our clients and partners.