About the Company

Pearl Holding Group is a managing general agent that has been operating in the state of Florida since 1991. Pearl Holding Group represents Ocean Harbor Casualty Insurance Company and Equity Insurance Company.

Both companies solely specialize in personal auto insurance with basic limits providing you with the most value for your insurance dollar.

Pearl Holding is striving to become a best in class claims organization where we redefine the automobile claims experience through innovative solutions, compassionate service, and a relentless commitment to customer satisfaction. Our mission is to deliver fast, fair, and effortless claim resolutions that earn lasting trust and set a new industry standard.  To make this a reality, we’re assembling a team of driven professionals who share this vision and can help us achieve it.  

Our insurance policies are sold exclusively through independent agents. These agents are licensed professionals that offer knowledgeable advice and guidance to help you, the customer, select the best combination of coverage and cost, in order to meet all of your insurance needs.

Position Summary

As the Auto Liability Claims Director you will lead teams, set strategy, and oversee complex auto liability claims (injury/property damage) from investigation to resolution, focusing on liability, damages, reserving, litigation management, vendor oversight, customer satisfaction, and compliance, leveraging data to boost efficiency.  

Classification: Exempt

Position type and expected hours of work:  This is a Full time in office position

Salary/Pay Rate Range: 150,000 – 175,000

Reports to: AVP of Claims

Essential Duties and Functions

The essential functions include, but are not limited to the following:

• Guides and manages performance and professional development through coaching and mentoring technical staff, including performance evaluations and salary reviews.
• Performs regular file reviews and audits to determine compliance with best practices.
• Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to technical staff. requires technical knowledge and experience, including an understanding of coverage and contract law, litigation and reserving. 
• Responsible for various projects related to achieving Department goals (i.e., cost management, quality assurance, SIU, training and development, etc.).
• Reviews and approves coverage letters and responses to regulatory agency inquiries.
• Knowledge of analytics and KPIs to analyze and evaluate claims performance.
• Guide and mentor management staff in accordance with the corporate mission and vision.
• Monitor claim compliance as it pertains to claims practices and company policy.
• Provide authority and guidance on property damage and bodily injury claims.
• Design and deliver training as needed to ensure compliance and proper claims handling.
• Vendor management ensuring work product and expenses are in accordance with company guidelines.
• Must have a strong Florida casualty background

Minimum Qualifications (Knowledge, Skills, and Responsibilities)

• 7 or more years of non-standard claims handling experience
• 5 or more years of Casualty experience
• 3 or more years of leadership, supervision and training of others

Required Education and Experience: 

• Bachelor’s degree or equivalent work experience

Preferred Education and Experience: 

• Bachelor's degree or equivalent work experience

Skills and Competencies:

Communication and analytical ability at a level to interact with associates, managers, agents and vendors.

• Demonstrated team building and coordination skills.
• Must possess strong interpersonal skills and the ability to present critical information to Senior Management.
• Ability to manage multiple priorities and work independently.
• Must meet company guidelines for attendance and punctuality and professional appearance/decorum.