Job Function:

To plan, coordinate, and lead the user acceptance testing (UAT) process for company's software systems. Partnering closely with business systems analysts (BSAs), business stakeholders, and engineering teams, this role organizes and drives UAT cycles to ensure software meets business requirements before release. The position is heavily focused on coordination—scheduling test cycles, guiding business users through testing, tracking defects and sign-offs, and communicating readiness and go/no-go recommendations to stakeholders.

Responsibilities & Duties:

·        Plan, schedule, and coordinate UAT cycles across releases and projects

·        Partner with business systems analysts (BSAs) to translate requirements into UAT test plans and test cases

·        Recruit, onboard, and guide business users who serve as UAT testers

·        Maintain the UAT schedule, entry/exit criteria, and readiness checklists

·        Track test execution progress, defects, and resolution status, and report regularly on UAT health

·        Facilitate defect triage and communication between business testers and engineering

·        Manage UAT sign-off, approvals, and supporting documentation

·        Communicate UAT status, risks, and go/no-go recommendations to stakeholders

·        Coordinate test environment and test data readiness with technical teams

·        Maintain UAT documentation, templates, and process standards, and drive continuous improvement

·        Contribute to agile ceremonies such as sprint planning, standups, and retrospectives as needed

·        Other responsibilities and duties as assigned based on business needs

Minimum Qualifications:

·        Bachelor’s degree in business, information systems, or related field, or equivalent experience

·        3–5 years of experience coordinating UAT, software testing, or project delivery

·        Proven experience organizing and leading test cycles that involve business or non-technical testers

·        Experience collaborating with business systems analysts (BSAs) to build test plans and test cases

·        Strong understanding of the software development lifecycle (SDLC) and UAT methodologies

·        Proficiency with test management and defect tracking tools (e.g., Jira, Azure DevOps, TestRail)

·        Excellent organizational, scheduling, and stakeholder communication skills

Preferred Qualifications:

·        Experience in mortgage lending, financial services, or another regulated industry

·        Familiarity with Agile/Scrum delivery methodologies

·        Ability to write basic SQL queries to validate data

·        Experience with requirements management and test traceability

·        PMP, CAPM, CBAP, or ISTQB certification

Skills Desired:

·        Highly organized with strong attention to detail

·        Clear communicator who can bridge business and technical teams

·        Able to manage multiple concurrent test cycles and competing priorities

·        Collaborative and comfortable coordinating across diverse stakeholders

·        Proactive in identifying risks and driving issues to resolution