Plant IT Support Specialist

Essential Duties & Responsibilities

• Provide second- and third-level desktop support for PC/LAN, laptops, and workstations for end-users, including senior management and plant operators.
• Act as the primary onsite IT support resource for communications, coordination, projects, and client relations.
• Ensure compliance with Plant and OSHA safety guidelines and policies.
• Maintain familiarity with plant outage procedures, alerts, emergencies, and overall plant operations.
• Update, monitor, and manage the ticketing system.
• Prepare routine reports on issues and provide recommendations to management.
• Utilize technical and procedural documentation for Help Desk, desktop/laptop configuration standards, and installation procedures.
• Configure and deploy new desktop and laptop systems.
• Troubleshoot and resolve hardware, software, and printing issues.
• Support IT-related projects, including office moves and special onsite IT initiatives.
• Coordinate and support meetings and video conferencing needs.
• Partner with site administrators to address site-specific IT requirements.
• Provide hardware and software to users as approved, manage asset tagging, and maintain inventory.
• Install, configure, relocate, and decommission PC equipment as needed.
• Collaborate effectively with technical teams to resolve office projects, upgrades, and vendor issues.
• Establish and maintain positive working relationships with clients.
• Travel regularly to plant sites (primarily within the area, but occasional travel to other sites required).
• Work overtime and occasional weekend shifts as needed.

Knowledge, Skills, & Abilities

• Proficiency with computer hardware devices (Dell, Lenovo, network printers).
• Experience with Microsoft Windows 10/11.
• Strong background with Microsoft Office 365, Cisco AnyConnect VPN, MS Outlook/Exchange, and MS Teams.
• Microsoft certifications (MCP, MCSE) preferred.
• Familiarity with Apple devices (iPhone, iPad, MacBook) a plus.
• Excellent verbal and written communication skills to support client interactions.
• Experience with remote control tools and Intune (MEM) computer enrollment.
• Ability to work independently with minimal supervision.

Physical Requirements

• Ability to lift up to 50 lbs as needed.
• Occasional lifting required to perform job duties.

Working Conditions

• Fast-paced office environment with frequent collaboration on multiple projects.
• May work with other team members across different tasks simultaneously.