SUMMARY

The Senior Product Analyst will partner with Product Managers and cross-functional teams to define, implement, and optimize solutions. This team member will act as a liaison between business stakeholders and technical teams, ensuring that business requirements are translated into actionable build items and implemented efficiently. The ideal candidate thrives in a collaborative, fast-paced environment and can manage multiple deliverables with accuracy and independence.

Essential Functions 

• Collaborate with Product Managers and stakeholders to translate business needs into technical specifications.
• Partner with development and product teams to prepare and groom features for upcoming sprints.
• Support configuration and testing of releases.
• Distinguish between defect, enhancement, and net-new build requests and advise on appropriate requirement execution approaches.
• Conduct post-release analysis and reporting to measure feature effectiveness.
• Manage stakeholder intake requests and prioritize defects and enhancements accordingly.
• Participate in workflow design and validate end-user impact prior to release.
• Maintain detailed knowledge of internal products (and understand how it integrates with other systems) and upcoming roadmap features.
• Communicate effectively with leadership, development, and stakeholders to report progress and risks.
• Drive coordination and accountability across the team to ensure project completion

COMPETENCIES, SKILLS AND ABILITIES

• Exceptional relationship-building, communication, and negotiation skills; experience working with all levels and skills of team members.
• Experience user story documentation.
• Excellent organizational and time management skills.
• Demonstrated strength in driving alignment, driving tough decisions, and overcoming resistance in complex, matrixed organizations. 
• Experience as a bridge between product management and software development.
• Proficient with Office Suite software, JIRA, Confluence, Fresh Service and Lucid Chart
• Technical documentation skills, including both data analysis and data visualization.
• Analytical and detail oriented, while managing the ability to elevate conversations to ensure overarching goals are met
• Experience working with Fully Offshore India Development teams

EDUCATION / EXPERIENCE

• Bachelor’s Degree in management, engineering, or equivalent field and experience.
• 3–6 years of experience in software product Analyst (requirement writing), QA, Documentation, or Software Customer Support
• Proven experience with software product lifecycle (SDLC) and SCRUM methodologies.
• Excellent communication, analytical thinking, and organizational skills.

CERTIFICATES, LICENSES, REGISTRATIONS

Agile SCRUM, Pragmatic Marketing, or equivalent certifications a plus.