Product Operations Support Analyst

We’re looking for a Product Operations Support Analyst to support enterprise data and analytics products, with a focus on Power BI, production support, incident management, and user support.

What You’ll Do:

• Monitor, troubleshoot, and resolve production issues involving Power BI reports, semantic models, data availability, refresh failures, and user access.
• Manage and triage support tickets in Azure DevOps, coordinating with technical teams through resolution.
• Investigate data discrepancies and perform basic SQL validation and troubleshooting.
• Partner with Data Engineering, QA, Product Management, and business users to resolve issues and maintain operational stability.
• Support QA/UAT activities, including defect tracking, user access, testing feedback, and follow-up.
• Provide post-go-live/hypercare support and help identify recurring issues and process improvements.
• Maintain clear documentation of incidents, troubleshooting steps, and resolutions.

What We’re Looking For:

• 2–4+ years of experience in application support, production support, product operations, or a similar technical role.
• Working knowledge of Microsoft Power BI, including reports and semantic models.
• Basic SQL skills for data investigation and validation.
• Experience with Azure DevOps or a similar ticket management platform.
• Strong troubleshooting, communication, and organizational skills.
• Ability to independently manage support requests while collaborating with technical and business teams.
• Experience supporting enterprise data/analytics platforms, QA/UAT, or post-production environments is a plus.