IT Technician – Hands-On Support & Microsoft Expertise (5 years' experience)

We are seeking a skilled professional to join our team and help manage our growing IT infrastructure. If you thrive in both helpdesk and virtual support environments and have strong experience with Microsoft technologies, we would love to hear from you.

Key Responsibilities

• Provide first-line technical support (onsite and remote)
• Manage the Helpdesk Ticketing system, responding to calls and emails promptly
• Set up, configure, and maintain Windows laptops and desktops
• Administer Microsoft 365 and Active Directory (users, groups, permissions)
• Manage SharePoint access and site permissions
• Support onboarding and offboarding processes from a technical perspective
• Maintain accurate documentation and ticket records
• Collaborate with the IT team to improve infrastructure and security

Technologies You Will Work With

• Microsoft 365: Exchange, Teams, OneDrive, SharePoint
• Active Directory: User/group management, Group Policy Objects (GPOs)
• Windows OS: Device setup, configuration, updates
• Helpdesk Tools: Remote support platforms and ticketing systems (e.g., TeamViewer, NinjaOne)
• Networking Basics: DNS, DHCP, VPNs
• IT Asset Management: Inventory and lifecycle tracking

What You’ll Bring

• Minimum 5 years’ experience in IT support or technician roles
• Strong troubleshooting and communication skills
• Ability to work independently and manage multiple priorities
• A customer-focused, solutions-driven mindset
• Willingness to occasionally work weekends
• Openness to general maintenance tasks within the office environment