We are Hiring !

We are looking for a Bookings Coordinator to support the seamless processing of staffing requests within the healthcare sector. You will be the first point of contact for booking enquiries and responsible for handling all booking operations during standard and out-of-hours periods. This role requires precision, professionalism, and proactive communication to maintain smooth service delivery across teams and clients.

Bookings Coordination:

• Respond promptly to booking enquiries via phone, email, and online platforms.
• Accurately process new bookings, amendments, and cancellations using internal booking systems.
• Confirm availability of healthcare professionals and coordinate shift schedules to meet client requirements.
• Liaise with clients, service providers, and internal departments to confirm shift details and resolve discrepancies.
• Maintain up-to-date and accurate booking records, logs, and system databases.
• Ensure all bookings are completed within agreed timescales and quality standards.
• Address and resolve booking issues, conflicts, or last-minute changes in a professional and solution-oriented manner.

Key Skills & Competencies:

• Strong communication skills (verbal and written)
• Excellent time management and ability to multitask
• High attention to detail and accuracy
• Problem-solving and critical thinking
• Proficient in MS Office and booking/CRM systems
• Resilient under pressure and adaptable to last-minute changes
• Team player with a proactive and collaborative mindset

Essential Experience:

• Previous experience in healthcare recruitment, staffing coordination, and bookings administration
• Experience working in a fast-paced, shift-based or OOH environment
• Familiarity with healthcare frameworks, and shift booking platforms