Bookings Administrator

Bookings Administration:

·       Respond promptly to booking enquiries via phone, email, and online platforms.

·       Accurately process new bookings, amendments, and cancellations using internal booking systems.

·       Confirm availability of healthcare professionals and coordinate shift schedules to meet client requirements.

·       Liaise with clients, service providers, and internal departments to confirm shift details and resolve discrepancies.

·       Maintain up-to-date and accurate booking records, logs, and system databases.

·       Ensure all bookings are completed within agreed timescales and quality standards.

·       Address and resolve booking issues, conflicts, or last-minute changes in a professional and solution-oriented manner.

Out-of-Hours (OOH) Support:

·       Act as the main contact point during evenings, weekends, and holidays, handling time-sensitive staffing needs.

·       Manage urgent shift cover requests and ensure smooth handovers between daytime and OOH operations.

·       Monitor communications channels for new enquiries and respond according to escalation protocols.

·       Input and process candidate applications received outside of standard hours to support resourcing efforts.

Key Skills & Competencies:

·       Strong communication skills (verbal and written)

·       Excellent time management and ability to multitask

·       High attention to detail and accuracy

·       Problem-solving and critical thinking

·       Proficient in MS Office and booking/CRM systems

·       Resilient under pressure and adaptable to last-minute changes

·       Team player with a proactive and collaborative mindset

Essential Experience:

·       Experience working in a fast-paced, shift-based OOH environment

·       Familiarity with healthcare frameworks, and shift booking platforms

Working Hours:

·       Flexible to rotational cover for Out-of-Hours services when required