We are Hiring: 1st / 2nd Line IT Support Engineer

📍 Rosebank, Johannesburg (On‑Site)

🕒 UK Hours: 9am–6pm (Mar–Oct) | 10am–7pm (Oct–Mar)

📅 Monday–Friday

We are looking for a hands‑on IT Helpdesk Technician (1st and / or 2nd line) with solid Microsoft 365 experience to join our expanding IT Team in Rosebank. As our group continues to grow, you will play a key role in supporting our team, maintaining our IT environment, and ensuring smooth technical operations across our SA and UK‑aligned business.

🔧 Key Responsibilities

• Provide 1st & 2nd line technical support (onsite & remote)
• Manage the helpdesk ticketing system and respond to calls/emails
• Set up and maintain Windows laptops/desktops
• Administer Microsoft 365 & Active Directory
• Manage SharePoint access and permissions
• Support technical onboarding/offboarding
• Maintain accurate documentation and asset records
• Assist with infrastructure improvements and security initiatives

💻 Technologies You'll Work With

• Microsoft 365: Exchange, Teams, SharePoint, OneDrive
• Active Directory: User management, GPOs
• Windows OS: Device setup & configuration
• Helpdesk Tools: Remote support & ticketing systems
• Networking: DNS, DHCP, VPN
• Asset Management: Inventory & lifecycle tracking

✔ What You’ll Bring

• 5+ years’ experience in IT support
• Strong troubleshooting and communication skills
• Ability to work independently and manage multiple tasks
• Customer‑focused, solution‑driven mindset
• Willingness to work occasional weekends
• Comfortable assisting with general office maintenance tasks

This is a full‑time, on‑site role, supporting a dynamic group of SA and UK‑based users. If you are passionate about IT support and ready to grow with a forward‑thinking organisation, we would love to hear from you.