Role: Relationship & Administration Support

Full time: Times 8->5 UK (9 –> 6 / 10 –> 7pm SA TIME)

About Us

We are a growing and dynamic alternative provision supporting young people with additional needs through personalised, 1:1 Education. Our work takes place in homes and community settings, creating flexible learning environments for young people with special needs.

As our provision continues to expand rapidly, we are looking for a highly organised, proactive, and personable administrator to join our team. This is a varied, fast-paced, and rewarding role with real scope to grow alongside the organisation.

The Role

This is not a typical admin job. You will play a key role in the smooth running of our provision, acting as a central point of coordination between tutors, families, and commissioners.

You’ll need to be confident managing multiple priorities, communicating with different stakeholders, and ensuring high standards of record-keeping and compliance.

Key Responsibilities

Attendance & Monitoring

• Track and record daily pupil attendance across multiple tutors and pupils

• Follow up on absences with parents/carers

• Identify patterns or concerns and escalate where needed

• Ensure the attendance system aligns with invoicing

Reporting & Documentation

• Collate and format weekly tutor reports

• Gather reports for commissioners and schools

Maintain accurate pupil records and documentation

• Support EHCP-related reporting where required

• Ensure baseline assessments, curriculum maps and individual learning plans have been received

Communication & Coordination

• Act as a key contact for parents/carers to help where needed

• Carry out regular check-ins to ensure sessions are running smoothly

• Liaise with tutors regarding schedules, updates, and issues

• Support communication between all stakeholders

General Administration

• Manage schedules, session logs, and timetables

• Ensure compliance paperwork is complete and up to date

• Support onboarding of new pupils and staff

• Maintain organised digital filing systems

Operational Support

• Assist with the day-to-day running of the provision

• Support safeguarding and incident reporting processes

• Help improve systems and processes as the team grows

About You

We’re looking for someone who is:

• Highly organised with immaculate attention to detail

• Confident communicating with parents and professionals

• Clear communication

• Able to manage multiple tasks in a fast-moving environment

• Proactive and solution-focused

• Comfortable working independently and as part of a team

• Passionate about supporting young people with additional needs