Purpose of the Role:

To provide administrative, coordination and quality support across safeguarding, investigations, feedback, training and governance functions, ensuring information is recorded accurately, actions are progressed and stakeholders are communicated with effectively.

Key responsibilities:

Safeguarding, Concerns & Investigation Support

• Receive and log safeguarding concerns, clinical/education concerns, complaints, incidents and compliments.
• Maintain safeguarding, clinical/education concerns, complaints and investigations trackers and databases.
• Assist with gathering statements, evidence and documentation required for investigations.
• Coordinate safeguarding meetings, investigation meetings, reflective supervision sessions for the team.
• Prepare documentation required for safeguarding referrals and external investigations.
• Monitor investigation actions and ensure deadlines are met.
• Escalate concerns promptly to the Feedback & Safeguarding Manager

Feedback & Quality Monitoring

• Coordinate the collection of service user, family, staff and commissioner feedback.
• Analyse feedback responses and produce monthly summary reports.
• Calculate and monitor feedback trends, satisfaction scores and key themes.
• Identify recurring concerns and areas for improvement.
• Support the development and monitoring of quality improvement action plans.
• Assist with audits and governance reporting.

Training Coordination

• Coordinate training days to be delivered by the team.
• Monitor training compliance and issue reminders where required.
• Maintain training records, competency records and certification logs.
• Support the administration of e-learning programmes and assessments.

General Responsibilities

• Maintain confidentiality and professionalism at all times.
• Work in accordance with company policies, safeguarding procedures and regulatory requirements.
• Promote continuous improvement and high standards of care and education across the organisation.
• Undertake any other duties appropriate to the role.

Essential Skills & Experience

• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• High level of attention to detail.
• Ability to handle sensitive and confidential information.
• Good IT skills including Microsoft Office.
• Ability to manage multiple workstreams and deadlines.

Desirable

• Experience within health, social care or education settings.
• Understanding of safeguarding processes.
• Experience supporting investigations, complaints or quality assurance activities.
• Knowledge of CQC, Ofsted or equivalent regulatory frameworks.
• Experience working remotely within an international team.