Microsoft Dynamics 365 CRM Technical Consultant – Application Support & Triage

• Pay rate: ₹10,000 per day (10% TDS included)
• Location: India (Fully Remote)
• Contract Duration: 12-month rolling contract
• Working Time: UK working hours (8 hours/day)
• Immediate/short notice preferred

We’re looking for a technically strong Microsoft Dynamics 365 CRM / CE Technical Consultant to join a technical support and triage team.

This is a hands-on technical role focused on investigating, debugging, and resolving CRM issues, supporting production environments and troubleshooting integrations.

Key Responsibilities:

• Provide technical support for Dynamics 365 CRM / CE
• Investigate and resolve CRM incidents and production issues
• Debug CRM plugins, workflows and customisations
• Troubleshoot CRM integrations with enterprise applications
• Investigate API, data and integration failures
• Analyse logs, error messages and technical issues
• Perform root-cause analysis and identify permanent fixes
• Develop and implement technical fixes
• Support minor enhancements and change requests
• Work closely with functional consultants and business stakeholders
• Maintain technical documentation and knowledge articles

Key requirements include:

• 5+ years of Dynamics CRM / Dynamics 365 CE technical experience
• Strong Dynamics 365 CRM customisation & development
• Hands-on C# / .NET
• JavaScript for CRM customisations
• Strong Plugins & Workflows experience
• Microsoft Dataverse
• CRM API / REST API / integration troubleshooting
• Production L2/L3 application support
• Strong debugging, log analysis, and root-cause analysis
• Experience resolving business-critical CRM incidents
• Ability to investigate issues across CRM + external systems
• Experience implementing technical fixes and minor enhancements