CRM Triage - Microsoft Dynamics 365 CRM Technical Consultant

12 months rolling contract

Fully Remote Role

Rate – Upto INR 10000/Day (10% TDS deduction included)

Working hours – UK working hours – 5 days a week.

Must be available to join in 2 weeks.

• Provide technical support and application troubleshooting for Microsoft Dynamics 365 CRM, resolving business-critical incidents and maintaining the stability and performance of production CRM environments.
• Investigate and resolve complex CRM incidents, using structured debugging, log analysis, error investigation and root-cause analysis to identify and address underlying technical issues.
• Design, develop and debug Dynamics 365 CRM customisations, including plugins, workflows, business logic and JavaScript-based components, ensuring solutions meet technical and business requirements.
• Troubleshoot CRM integrations with ERP and enterprise applications, investigating API, data exchange, interface and integration failures across connected business systems.
• Develop and implement technical fixes, enhancements and change requests using technologies including C#/.NET, JavaScript, Dataverse, REST APIs and Dynamics 365 Customer Engagement.
• Work collaboratively with functional consultants, developers, business users and application support teams to triage issues, understand requirements, coordinate resolutions and escalate complex problems where appropriate.
• Leverage Microsoft Power Platform, Power Automate and Azure integration capabilities to support CRM processes, integrations, automation and ongoing platform improvements.
• Identify recurring incidents and systemic issues, performing root-cause analysis and implementing permanent solutions while maintaining technical documentation, knowledge articles and support procedures for enterprise/global CRM environments.