Customer Service & Billing Talent Pool

(Customer Operations, Billing, Metering, Service Delivery, Call Center Leadership)

About the Opportunity

Are you an experienced customer service or billing professional looking for your next opportunity in the utilities industry?

Innovation Consulting LLC is building a nationwide network of highly qualified professionals for upcoming customer operations, billing, and service delivery projects with our utility and infrastructure clients. By joining our Customer Service & Billing Talent Pool, you’ll be first in line when new positions that match your skills, expertise, and availability open up.



This is not an active job opening—it’s your opportunity to pre-register with our recruiting team so we can contact you as soon as a suitable role becomes available. We partner with electric, gas, and water utilities to deliver skilled, customer-focused, and compliant operations talent on a contract or project basis.

Key Responsibilities (Typical Assignments May Include)

• Supporting customer inquiries, billing adjustments, and account management.
• Assisting with metering, service orders, and field coordination.
• Managing high-volume call center or back-office operations to ensure accurate and timely billing and customer communication.
• Resolving complex billing issues and ensuring regulatory and company policy compliance.
• Utilizing enterprise systems such as SAP, Oracle, or CIS for account updates, billing cycles, and service tracking.
• Providing professional, solutions-oriented customer service that supports positive client and ratepayer relationships.
• (Exact responsibilities will vary by assignment.)

Qualifications

• Experience in utility billing, customer operations, or contact center environments strongly preferred.
• Proficiency with CIS, CRM, or ERP systems (e.g., SAP, Oracle, Workday, Salesforce).
• Strong communication, problem-solving, and multitasking abilities.
• Proven ability to handle confidential information and sensitive customer data responsibly.
• Ability to pass background screening and compliance verifications (as applicable).
• Bachelor’s degree in Business, Communications, or related discipline preferred; equivalent experience accepted.

Why Join Us

At Innovation Consulting LLC, you’ll help utilities deliver exceptional service and maintain trust with the communities they serve—while being supported by a team that values inclusion, empathy, and operational excellence. We’re committed to fostering a collaborative environment where professionals can make a meaningful impact and grow their careers.

Joining our Talent Pool connects you to a recruiting team that understands your background and keeps you top of mind for upcoming opportunities in customer service, billing, and utility operations.

Compensation & Benefits (for Future Assignments)

When assigned to a client project through Innovation Consulting LLC, you’ll be a W-2 employee with full access to our comprehensive benefits package:

Health Reimbursement Account (HRA): Helps cover premiums and out-of-pocket costs. 2025 HRA amounts – $6,600 Employee Only, $10,320 Employee + One, $14,040 Family. Up to $5,000 may carry over to the next year.

401(k) Program: Dollar-for-dollar safe-harbor company match up to 6% of employee contributions, discretionary supplemental match, and 100% immediate vesting.

Paid Time Off: ~11 holidays, 40 hours of sick time, and vacation accrued bi-weekly (2 weeks for 0–2 years, 3 weeks for 3–4 years, 4 weeks for 5+ years).

No waiting period: Benefits eligibility and accruals begin immediately.

How It Works

1. Complete the brief application to join our Customer Service & Billing Talent Pool.
2. Our recruiting team will review your background, verify credentials, and contact you to discuss your expertise and preferences.
3. When a client opportunity aligns with your skills and availability, we’ll reach out directly.
4. You’ll remain active in our database and may update your information at any time to reflect new certifications, systems experience, or availability.

Equal Opportunity Employer

Innovation Consulting LLC is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.