Automotive Service Advisor / Writer - Top Performing Independent Repair Shop
Location: Boise Area
Schedule: Monday-Friday | No Weekends
Compensation: $60,000-$90,000+ expected annual compensation including base salary and performance bonuses
About the Opportunity
AutoShop Recruiting is partnered with a well-established independent automotive repair shop in the Boise area to hire an experienced Automotive Service Advisor / Service Writer.
This is a customer-facing, sales-focused role for someone who can build trust quickly, communicate clearly, maintain strong organization, and help guide customers through the repair process from initial phone call through vehicle pickup.
This shop has built a strong reputation through customer service, process, professionalism, and consistent execution. They are looking for an advisor who can help maintain a high-level customer experience while supporting shop efficiency, workflow, and revenue growth.
The environment is team-oriented, process-driven, and growth-focused, with modern systems, strong leadership, and long-term advancement opportunities.
What We Offer
- $60,000-$90,000+ annual earning potential
- Base salary plus performance bonuses
- Monday-Friday schedule, No weekends
- Healthcare benefits
- Paid holidays & Paid vacation
- Matching retirement accounts
- Ongoing training and professional development
- Career advancement opportunities
- Established customer base and strong workflow
- Professional, team-oriented work environment
- Modern operational systems and processes
- Tekmetric shop management software
What You'll Do
This is a front-counter leadership role. You will:
- Greet customers and create a strong first impression
- Answer phones and schedule appointments professionally
- Listen to customer concerns and accurately document vehicle needs
- Build repair orders and estimates in Tekmetric
- Present maintenance and repair recommendations clearly and ethically
- Communicate with customers throughout the repair process
- Coordinate workflow between technicians, parts suppliers, and management
- Help maintain strong shop efficiency and customer satisfaction
- Support digital inspections, photos, and customer communication processes
- Close repair orders and ensure a professional customer handoff
What We're Looking For
We are looking for a Service Advisor who is professional, organized, coachable, and comfortable owning the customer experience from start to finish.
- Previous Automotive Service Advisor or Service Writer experience preferred
- Strong communication and customer service skills
- Ability to build trust and present estimates confidently
- Sales-minded without being pushy
- Organized and detail-oriented
- Comfortable working in a fast-paced environment
- Strong phone and customer communication skills
- Ability to work closely with technicians and management
- Stable work history preferred
- Valid driver’s license
Preferred Experience
- Tekmetric experience
- Independent automotive repair shop experience
- Experience with digital vehicle inspections and estimate presentation
- High-volume customer service or sales background
- Experience balancing workflow, communication, and customer expectations
Ideal Candidate
The ideal candidate is positive, relationship-driven, and performance-oriented. This role is best suited for someone who enjoys helping customers, communicating effectively with technicians, and contributing to a professional, growth-focused team culture.
This is not an entry-level advisor role. The shop is looking for someone who can step in, take ownership of the customer experience, and help support continued growth.
How to Apply
If you're an experienced Automotive Service Advisor or Service Writer looking for a long-term opportunity with a professional independent repair shop, we’d like to speak with you.
Apply through AutoShop Recruiting - we are managing this search confidentially on behalf of our client.
Jordan Wappler - Recruiter, AutoShop Recruiting
jordan@autoshoprecruiting.com
470-945-1991