Automotive Service Advisor / Service Writer

Location: West Bend, WI

Schedule: Full-time | Monday-Friday, 8:00 AM-5:00 PM

Compensation: Approximately $75,000 base salary plus team-based gross profit bonus potential. Strong performers can realistically earn $100,000+ total compensation.

About the Opportunity

AutoShop Recruiting is partnered with a trusted independent repair shop in West Bend, WI, to hire a strong Automotive Service Advisor / Service Writer. This is a growth-minded shop that is investing heavily in process, people, facility improvements, advertising, and a modern customer experience.

This is not a sit-behind-the-counter role. The right advisor will be a confident communicator, strong salesperson, and active workflow partner who is comfortable moving around the shop, supporting inspections, presenting value clearly, and helping the team execute a high-accountability key-to-key operating model.

What You'll Do

• Greet customers, answer phones, build trust quickly, and create a professional first impression
• Write repair orders, document concerns, and keep workflow organized in Tekmetric
• Support digital inspections, photos, videos, Rack Attack-style inspections, and customer education
• Present estimates clearly, overcome objections with integrity, and close needed repair and maintenance work
• Work closely with technicians, the general service team, and leadership to keep vehicles moving
• Help support daily Take 5 meetings, scripts, process discipline, and continuous improvement
• Drive average repair order, gross profit, customer experience, and team-based performance
• Stay active in the shop instead of waiting passively at the counter

What We're Looking For

• Experience as an Automotive Service Advisor, Service Writer, Service Consultant, Assistant Manager, or Service Manager
• Strong sales ability with the confidence to present repairs and build value
• Comfortable with phones, customer updates, workflow management, and technician communication
• Leadership potential and willingness to help reinforce shop process and morning Take 5s
• Process-oriented mindset with openness to scripts, AI-assisted practice, DVI, and key-to-key operating systems
• High energy, accountability, professionalism, and team-first attitude
• Tekmetric experience is a plus; strong DVI/shop-management-system experience is also valuable
• Valid driver's license

Shop Environment

• Independent repair shop serving West Bend since 2008
• Monday-Friday hours with no weekend shop schedule listed
• 4 bays plus alignment rack and dedicated inspection hoist/rack
• Approximately 50 cars per week with recent revenue growth and significant upside
• Tekmetric shop management system
• ASE-certified technician capability and 36-month/36,000-mile TechNet warranty
• Services include diagnostics, electrical, brakes, A/C, suspension, alignment, maintenance, gasoline/diesel, 4x4, domestic, Asian/import, and European vehicles

Compensation & Benefits

• Approximately $75,000 base salary, depending on experience
• Team-based gross profit bonus opportunity
• Realistic $100,000+ total compensation potential for strong performance
• 3 weeks PTO after 90 days
• 401(k) with 4% match
• Paid holidays
• Paid birthday off
• Health insurance plan is in progress; interim support may be discussed for strong candidates
• Occasional team-building activities such as escape rooms and baseball games

How to Apply

If you are an Automotive Service Advisor who can sell, lead, communicate, and thrive in a process-driven independent shop, we would like to speak with you.

Apply today through AutoShop Recruiting. We are managing this search on behalf of our client.

Brian Rhodes - Managing Partner

brian@autoshoprecruiting.com

214-227-7177