Organization: University of Miami

Position Title: Membership Executive

Reports to: Director of Ticket Sales and Services

Location: Coral Gables, FL

Search Contact: Prodigy Search

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BACKGROUND

The University of Miami has entered a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options.  

SUMMARY

The Membership Executive Position is a 10-month position with employment spanning from August 2025 to June 2025. This position is responsible for new business selling, servicing, upselling and cross-selling prospects & current clients for all four (4) ticketed sports. Candidates should be a self-motivated and positive professional. Ticketed sports are as follows: Football, Men’s Basketball, Women’s Basketball, and Baseball. The Membership Executive will report to the Director of Ticket Sales & Service.

RESPONSIBILITIES

The McLendon Future Leader will report directly to the Associate Athletic Director for Sales and Service and will support all aspects of ticket sales and service across the athletics department. This role will provide hands-on experience in both revenue generation and fan engagement, working across multiple sports and ticketing initiatives. Responsibilities will include, but are not limited to, the following areas:

NEW BUSINESS SALES RESPONSIBILITIES

• This person will successfully execute a full menu of ticket sales outreach to prospective clients. The product menu consists of season tickets, group tickets, suite rentals, suite leases, and student impact donations.
• Coachability and focus on development within these skill areas is a must. There is an expectation of exceeding minimums as it pertains to sales activity.
• Maintaining proper Salesforce utilization with a structured sales pipeline is a must. This best practice is necessary to track progress toward new sales targets and ensure timely follow-up.

CLIENT EXPERIENCE RESPONSIBILITIES

• This role is expected to execute customer service touchpoints to existing Season Ticket Holders within Salesforce. These logged touchpoints include outbound call, email, texting, etc.
• The person in this position will be assisting and supporting with special events tailored for Hurricane Season Ticket Holders and Hurricane Club Members.

CROSS-FUNCTIONAL AND OTHER RESPONSIBILITES

• A priority of gaining Hurricane Club membership from all new and existing Season Ticket Holders is a priority. Hurricane Club is a philanthropic arm of University of Miami Athletics. Membership to this club unlocks access to join a community of student athlete supporters and features year-round exclusive benefits.
• For each function of this role, there is an expectation of exceeding weekly/monthly/yearly “Hustle Metrics” as it pertains to the volume of calls, call duration, and other types of touchpoints (appointments, email, text, etc.).
• Effective use of Salesforce CRM is needed to accurately record all client and prospective client interactions.
• Participating and contributing in weekly meetings and training sessions with leadership is important for personal growth.
• The position requires the ability to work sales/service tables and box office customer duties on assigned event days across the four (4) sports. This could include weekend game events.
• Candidates must be willing to work non-traditional hours, weekends, events, and game days.

QUALIFICATIONS/SKILLS

• Excellent professional verbal and written communication skills
• Maintain a professional image and positive attitude.
• Serve as a main point of contact for all ticket inquiries that come in through inbound phone calls, email, and social media.
• Candidate should possess excellent time management and organizational skills.
• Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best.

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CONTACT INFORMATION

Founded in 2007, Prodigy Search, located in the New York City suburb of Freehold, NJ, boasts over 80 years of experience in the sports and entertainment business. As a renowned nationwide leader in senior-level executive search, Prodigy Search has honed its business principles and expertise, establishing itself as one of the largest boutique recruiting agencies in North America. Simply, Prodigy Search is Where the Best Brands Come for the Best Talent.

No phone calls please. For any additional questions, please email fellowships@prodigysearch.net