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Technical Program Manager - GlooAI Chat
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Emily Dicken will be a great resource for us on this search.


Role Description: Technical Program Manager (Execution & Coordination Focused)

Key Responsibilities

Project Orchestration (Not Ownership)

• Drive cross-functional execution of key initiatives across engineering, product, design, and operations.

• Ensure alignment to existing priorities set by leadership — your role is to coordinate delivery, not set direction.

• Partner closely with the Head of Product & Engineering to keep momentum and clarity across all moving parts.

Cross-Team Communication & Sync

• Act as the central point for status updates, blockers, and inter-team dependencies.

• Run async status rituals, write crisp updates, and facilitate effective information flow between teams — reducing the communication load on senior leaders.

Timeline & Resource Coordination

• Help teams stay on track by tracking timelines, surfacing delays early, and balancing workloads across contributors.

• Maintain and optimize project tracking tools like Linear, Notion, or custom dashboards — keeping teams aligned without micromanaging.

Risk & Issue Management

• Proactively identify delivery risks, bottlenecks, and misalignments.

• Escalate issues early with proposed mitigation plans, ensuring the right people are looped in without creating noise.

Documentation & Process Support

• Maintain lightweight but comprehensive documentation for projects (e.g., project briefs, timelines, decisions, retrospectives).

• Improve delivery and coordination processes over time — without introducing unnecessary bureaucracy.

Stakeholder Visibility

• Provide weekly written updates to senior leadership on progress, risks, and changes — always aligned with the vision and direction set by product/engineering leadership.

• Help prepare materials for product reviews, demos, or cross-org checkpoints when needed.


What This Role Is Not

• This is not a product decision-making role — prioritization and vision remain with the product & engineering leadership.

• This is not a delivery ownership role — technical architecture and product strategy are led by the existing team.

• This is not a people management or functional leadership role — your impact is through coordination, clarity, and communication.


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