Technical Service Agent

Remote (U.S. Based)

Contract Position | Full-Time Hours

$23–$25/hour

Benefits Begin Day 1

Paid Time Off + Paid Holidays

Must have current U.S. work authorization

Position Overview

We are seeking a Technical Service Agent to support customers through remote diagnostics and troubleshooting of charging equipment. This role plays a key part in delivering high-quality customer support while resolving technical issues efficiently and effectively.

Key Responsibilities

Technical Diagnosis & Troubleshooting

• Perform remote diagnostics using available tools
• Provide resolution guidance for on-site service teams
• Ensure high customer satisfaction during issue resolution

Customer Support

• Support customers through live troubleshooting calls
• Communicate technical information clearly and effectively

Case Management

• Create and update cases in Salesforce
• Coordinate with logistics for parts ordering and returns
• Lead technical escalations from service partners and internal teams
• Provide insights to improve workflows and customer experience

Warranty & Claims

• Determine warranty status and manage claims
• Assist with reconciliation of claims and logistics coordination
• Support service scheduling and warm transfers as needed

Training & Development

• Train other agents and share technical expertise
• Support development of training materials

Required Skills & Qualifications

• Strong safety-first mindset
• 3+ years of experience as an electrician or working with electrical components (EV charging experience strongly preferred)
• 2+ years of call center or customer-facing experience
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint) and Salesforce
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Ability to learn new technologies and adapt quickly
• Associate/Trade degree in a related field or equivalent electrical experience
• Valid driver’s license

If you enjoy solving complex technical problems and providing top-tier customer support, we’d love to connect!

Equal Employment Opportunity Statement

Reliance One, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.