Field Service Tech
Location: Remote, Nationwide
Travel: Up to 75%, candidates should live near a major airport
A growing manufacturer in the flexible packaging space is seeking a Field Service Tech to support customers across the U.S. This is a highly visible, field-based role for someone who enjoys solving real production challenges, working directly with customer operations teams, and helping packaging systems perform at a high level. The right person will combine technical know how, customer presence, and strong troubleshooting instincts to improve packaging performance, support product quality, and build trust at the plant level.
This Role Offers
- Competitive base compensation and benefits
- A remote, national role with broad exposure to customer operations and packaging applications
- The opportunity to become a trusted technical partner to customers in food and protein processing environments
- A position with strong autonomy, meaningful customer interaction, and direct influence on product performance
- Hands on work across packaging equipment, application support, complaint resolution, and process improvement
What You Will Do
- Provide onsite technical support to customer facilities related to packaging performance, equipment interaction, and product application issues
- Troubleshoot line challenges involving vacuum systems, clipping equipment, shrink applications, and related production processes
- Investigate field issues, inspect materials in use, and support complaint resolution with practical corrective actions
- Deliver customer training, process guidance, and technical demonstrations to improve uptime and application consistency
- Monitor product performance at customer sites and communicate findings, recommendations, and follow up actions clearly
- Partner with internal sales, operations, manufacturing, and quality teams to align on customer needs and technical solutions
- Support product trials, customer development efforts, and process improvement initiatives that strengthen long term relationships
- Prepare service reports, visit summaries, and expense documentation in a timely and organized manner
What You Bring
- Experience in field service, technical support, applications engineering, process support, or a similar customer facing technical role
- Background in flexible packaging, shrink films, food packaging, converting, or a related manufacturing environment
- Working knowledge of packaging equipment and production processes, ideally including vacuum sealing, clipping, and shrink applications
- Ability to analyze technical issues, identify root causes, and recommend practical next steps
- Comfort leading customer training sessions and speaking with operators, supervisors, and plant leadership
- Strong communication skills, sound judgment, and the ability to work independently while traveling extensively
- Proficiency with Microsoft Office and standard reporting tools
Preferred Background
- Bachelor's degree in engineering or a related technical discipline is preferred, but equivalent hands-on experience is also valued
- Experience supporting protein, cheese, meat, poultry, or other food processing environments is strongly preferred
- Familiarity with quality systems, corrective actions, and continuous improvement practices is a plus
Work Environment
- This is a remote role with frequent travel to customer locations across the United States
- Travel is expected to be significant and may reach up to 75 percent depending on customer needs and project demands
- Work will take place in production environments as well as customer office and meeting settings
- Candidates should be comfortable standing, walking, inspecting lines, using tools, and working safely in plant environments
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS