Application Support Engineer
Location: Remote, Singapore (candidates must be based in Singapore to support regional business hours)
A fast-growing technology organization is looking for an Application Support Engineer to help deliver a high-quality experience across customer-facing business applications. This is an opportunity to step into a highly visible role where you will solve meaningful production issues, improve application performance, and help customers get more value from a flexible platform environment. The right person will enjoy balancing technical troubleshooting, hands-on issue resolution, and clear communication with users and internal teams.
This Role Offers
- Fully remote opportunity based in Singapore
- High-impact role supporting business-critical applications
- Strong cross-functional exposure across product, delivery, and technical teams
- Opportunity to deepen platform knowledge while contributing to enhancements and long-term stability
- Mix of customer interaction, technical investigation, and light development work
What You Will Do
- Serve as a key technical contact for application support requests and production issues
- Manage incidents from initial intake through resolution, including triage, validation, communication, and follow-through
- Troubleshoot application behavior, workflow problems, integration issues, and data-related exceptions
- Perform root cause analysis and help prevent repeat issues through durable corrective actions
- Apply minor bug fixes, low-code changes, and lightweight enhancements as needed
- Support testing and release activities tied to fixes, updates, and small improvements
- Partner with internal stakeholders to improve application reliability, usability, and support readiness
- Communicate clearly with customers and internal teams, translating technical findings into practical next steps
- Build working knowledge of the platform architecture and application development model to become increasingly effective over time
- Maintain useful documentation for known issues, resolutions, and support best practices
What You Bring
- Previous application support or technical support experience within a technology company is highly desirable
- Strong troubleshooting and analytical problem-solving skills
- Ability to learn platform architecture and application development concepts quickly
- Clear written and verbal communication skills with both customers and internal teams
- Comfort working across technical and non-technical audiences
- Basic development exposure for bug fixes, small enhancements, or low-code platform work
- Organized approach to handling multiple issues and shifting priorities
- Customer-focused mindset with a strong sense of ownership
Preferred Background
- Experience supporting SaaS, workflow, low-code, or business application environments
- Familiarity with incident management, ticket handling, and structured issue resolution
- Exposure to APIs, integrations, configurations, or data flows in an application support setting
- Experience participating in release support, validation, or post-fix testing
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS