Enterprise Applications Operations Manager 

A financially strong, purpose-driven enterprise seeks an Operations Manager to oversee daily operations of ERP and business-critical applications supporting manufacturing, finance, retail, and customer experiences. Reporting to the Director of Enterprise Applications, this role leads a small team and serves as the key liaison between IT, business stakeholders, and vendors, driving efficient service delivery, SOX-compliant change management, and continuous improvement. 

Why Join? 

• Join a values-driven team committed to affordable solutions and social impact. 
• Work alongside highly respected IT leaders and a supportive, people-first culture. 
• Gain exposure to a variety of enterprise technologies in a fast-evolving environment. 
• Enjoy work-life balance, growth opportunities, and stability from a financially strong employer. 
• Be part of a team where your ideas matter, and your growth is prioritized. 

Key Objectives 

• Stabilize & scale critical ERP, finance, and manufacturing systems as the business grows. 
• Reduce ticket backlogs and improve SLA attainment through rigorous triage, root-cause analysis, and knowledge-base maturity. 
• Enhance operational oversight across issue resolution and system updates while contributing to resilience planning and continuity preparedness. 
• Mentor and develop application-support staff, fostering a proactive, customer-first culture. 

What You’ll Do 

• Ensure uptime and performance across on-prem, mainframe, and cloud applications 
• Oversee incoming support requests, coordinate high-priority issue response, and investigate underlying causes of system problems 
• Onboard systems, assign ownership, and enforce security/configuration standards 
• Monitor KPIs and user satisfaction, driving continuous improvement and resiliency 
• Support disaster recovery and business continuity planning for critical systems 
• Prioritize enhancements and ensure SOX-compliant change management processes 
• Maintain runbooks, documentation, and knowledge base resources 
• Coordinate with stakeholders and vendors, managing SLAs, budgets, and communication 
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Key Applications Supported 

Systems may include (not exhaustive): Deacom v17, Lasso, Great Plains, KPA, Stampli, Blackline, AuditBoard, SSRS/Power BI, and EDI/integration tools such as SSIS and ANSI X12. 

Required Qualifications 

• Extensive experience in manufacturing environments, including multiple years in a leadership capacity guiding teams. 
• Deep experience supporting ERP, finance, CRM, or manufacturing systems in complex environments. 
• Deep knowledge of information architecture, interoperability, platform infrastructure, and application safeguarding principles. 
• Proven track record with ITIL frameworks (incident, problem, change) and SOX or similar regulatory controls. 
• Stellar communication skills bridging technical and business audiences. 



Preferred Extras 

• ERP integrations, migrations, or cloud-to-on-prem modernization projects. 
• Reporting/BI know-how (Power BI, SSRS) and basic SQL. 
• Background in manufacturing, finance, or other operations-heavy industries. 

About Blue Signal:  

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS