About the Client
The Jiles Group, in partnership with Le Caché Trouvé, has been engaged to assist with Le Caché Trouvé's US-based openings. This is for a top geospatial AI business that powers advanced, highly functional digital twins for the world's most critical infrastructure projects. They partner with the world's largest construction, engineering, and critical infrastructure companies, enabling their customers to fight the costly, high-risk "Status Quo" of siloed data, people, and processes. Their AI-powered digital twins help teams digitally visualize, plan, and manage projects, providing Project Confidence Through Clarity.
The company operates as a high-trust, high-impact team offering purpose-driven work. They function autonomously with flexibility within an agile, flat structure, seeking highly talented, adaptable, and curious individuals who love solving meaningful problems and who share their resilient team spirit when facing challenges.
The company is on track to more than double ARR in 2025, with a strong pipeline positioning them for another year of 100%+ ARR growth in 2026. Backed by over $35 million in funding from blue-chip investors, including National Grid Partners, and with imminent US market entry representing a significant value inflection point, this is an exciting time to join the team.
The Opportunity
Our client is seeking a full-time Customer Partner (CSM) to join their rapidly growing North America team and help build and nurture long-term, high-value relationships with enterprise customers across the region.
This role represents a rare and exciting "first boots on the ground" opportunity in the rapidly expanding North American market. As the inaugural Customer Partner for the region, the successful candidate will play a foundational role in establishing and scaling the customer success function, directly influencing growth and market presence. This is a genuine opportunity to define your own territory, be a trailblazer, and see the immediate,
high-impact results of strategic work, setting the stage for significant professional growth as the region scales.
The ideal candidate is a strategic thinker and relationship builder, focused on driving adoption and retention, and on identifying expansion opportunities within the customer base. This role is critical to the growing business and will help shape its future. The company is keen to connect with experienced Customer Success professionals who thrive in a fast-paced, high-growth environment and enjoy accelerating the delivery of customer value.
Key Responsibilities
· Serve as the primary post-sales relationship manager for a portfolio of key North American enterprise accounts in the construction and utilities sectors
· Drive platform adoption, ensuring customers realize maximum measurable value from the digital twin platform to achieve their strategic goals
· Develop and execute strategic account plans focused on retention, customer health scoring, and identifying expansion opportunities in partnership with the Sales team
· Conduct regular business reviews (QBRs) with customer executives to review progress, demonstrate ROI, and align on future strategic objectives
· Act as the voice of the customer, gathering and synthesizing strategic feedback to inform Product, Engineering, and Marketing teams
Required Qualifications
· 2+ years of utilities experience, ideally within the B2B Enterprise SaaS or geospatial/infrastructure technology sectors
· Proven track record of driving product adoption, retention, and managing a high-value book of business
· Expertise in building strong, strategic relationships with executive stakeholders (C-level and VP-level) and translating technical product capabilities into clear business value—the ability to win favor across all levels within the organization
· Strong analytical skills with the ability to use data to assess customer health, predict churn, and demonstrate clear ROI
· Exceptional communication and presentation skills, particularly for strategic Quarterly Business Reviews (QBRs)
· Grit, hunger and desire, not relying on anyone or anything to drive success
· A team player with the desire to be a crucial aspect of a small, high-growth business
What's On Offer
· Competitive salary, equity options, and a performance-based bonus structure
· Generous paid time off (PTO) and company-paid holidays
· Comprehensive medical, dental, and vision insurance
· 401(k) match program
· A flexible working environment (remote/hybrid)
· Experienced, driven, fun, and friendly team with a wealth of knowledge to share
· Freedom and responsibility from day 1 to forge your own path
· A new Mac and a WFH budget to set up your space
· $500 per year personal training/professional development budget
· Regular virtual and in-person team events
At this time, only applications from those who have the right to work in the United States or Canada can be accepted. This role is a remote-first position with travel to customer sites as required.