Account Manager | Shopify SaaS | Hybrid / Remote Flexiblity |

Melbourne | $90-120k + Super

Forget managing hundreds of accounts for a business going nowhere.

This is an opportunity to join one of Australia's fastest-growing Shopify technology companies, helping some of the country's biggest ecommerce brands get even more from their online stores.

Our client has built a modern SaaS platform used by 600+ Shopify merchants, with customers including leading fashion, beauty and lifestyle retailers. Growth has been exceptional, with ARR increasing by more than 20% last month alone.

Now they're looking for an Account Manager to own customer success, drive account growth and become the trusted advisor for their merchant community.

What you'll be doing:

You'll inherit an engaged customer base and become their primary point of contact.

Your role will include:

• Managing relationships across an established portfolio of merchants
• Identifying upsell opportunities as customers grow
• Reducing churn through proactive engagement
• Guiding new customers through onboarding
• Working closely with agency partners
• Helping customers maximise platform value
• Collaborating with Product, Growth and Engineering to improve customer outcomes

This isn't a cold sales role.

It's about building relationships, solving problems and helping customers succeed.

What we're looking for

Ideally you'll bring:

• 2+ years in Account Management, Customer Success or Client Services
• Experience within SaaS, ecommerce technology or digital agencies
• Shopify knowledge (highly regarded)
• Outstanding communication skills
• A commercial mindset without being overly sales-focused
• Someone who genuinely enjoys helping customers succeed

We're far more interested in personality, curiosity and attitude than someone who simply ticks every box.

Why you'll love it

• Fully remote with flexible working
• Melbourne office available if you want it
• High-growth SaaS environment
• Work alongside experienced ecommerce and Shopify leaders
• Household-name customers
• Real career progression as the business scales internationally
• Small, high-performing team where your work genuinely matters

If you're looking for a business where you'll learn quickly, have ownership from day one and help shape the next phase of growth, we'd love to chat.

James Farrey

Founder & Director

james@re-factor.com.au

#SCR-james-farrey