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Customer Experience Coordinator
Melbourne, VIC
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🚀 Customer Experience Coordinator (Cantonese Speaker)


Financial Trading Desk | Melbourne | $65K + Super + Bonus


Entry-level pathway into financial markets.

Live trade execution. Front-line responsibility.


We are recruiting for a Melbourne-based financial trading environment seeking a highly switched-on graduate to join their desk.


This is what the industry traditionally calls a Sales Trader role.


You will be executing trades, supporting active clients, and operating in a fast-moving market setting where accuracy, composure and attention to detail matter.


💻 What You’ll Be Working On


Executing client trades (after structured training)

Providing front-line support via phone, email and live chat

Resolving trade disputes

Assisting clients with trading platform queries

Conducting client administration and audit checks

Engaging with clients regarding financial markets and platform functionality


You are the first port of call for clients — professionalism and numerical confidence are essential.


🛠 What You’ll Need


Fluent Cantonese and English (Mandarin highly regarded)

Degree qualified (Finance or related discipline preferred)

Genuine interest in financial markets

Strong mental maths and numerical aptitude

Excellent communication skills

Commercially aware and genuinely motivated


Sales exposure is advantageous but not required.

Full training is provided.


👤 Who This Suits


Recent Finance graduates

Commercially curious individuals wanting exposure to trading

Candidates comfortable with shift-based work

Professionals who perform well in structured, fast-paced environments


They are looking for sharp, engaged and genuinely interested individuals.


💰 Salary & Structure


$65,000 base + super

10% bonus (higher for strong performers)

Melbourne location


If you’re looking for a serious entry point into financial markets and want exposure to live trade execution, this opportunity is worth exploring.


📩 Apply directly or reach out for a confidential discussion.


James Farrey

james@re-factor.com.au


0415 676 072


#SCR-james-farrey

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