Role: Director - Creative Operations

Location: Remote (LATAM)

Rate: $3,000-$3,500 per month

Benefits: PTO and Holiday Calendar

Company: Mojo Supermarket

ABOUT THE COMPANY

Mojo Supermarket is a fully integrated agency built on the creative philosophy “Break your brain good.” In an age of disposable content, the team is focused on making work that is both meaningful and lasting—ideas that rewire the way the world thinks. They exist to take on high-stakes business challenges and deliver exponential return for brands like Adidas, Eventbrite, Girls Who Code, Match, Meta, Peloton, Savage x Fenty, and truth. 

Their values are THICCK: Trust, Hunger, Intention, Curiosity, Candor, and Kindness. 

WHAT WE’RE LOOKING FOR

We’re looking for an operationally-minded leader who can bring structure, visibility, and accountability to how creative work moves through the agency. This person thrives in fast-paced environments, understands how to balance people and project realities, and can proactively solve resourcing and workflow challenges before they become problems.

IN THIS ROLE, YOU WILL

Resourcing (Primary Focus - 60%) 

• You are fully accountable for all resourcing outcomes across the agency. 
• Own the resourcing/time tracking dashboard and/or tools. 
• Lead weekly resourcing conversations with department heads. 
• Flag bandwidth gaps, resource outages, and potential underburn ahead to ensure most efficient resource plans in place. 

Project Management & PM Oversight (30%) 

• Standardize how work moves through the agency from briefing to delivery.
• Audit and continuously improve project management tools and workflows. 
• Surface burnout, morale, and skill-gap risks to the right manager and hold them accountable for resolving it. 
• Monitor project health and flag risk early with other department heads.
• Translate financial targets (from MD + Finance) into staffing and workflow decisions. 

Freelance Outreach & Coordination (10%) 

• Maintain an active, pre-vetted bench of A-player freelancers across every discipline we hire (creative, strategy, production, design, etc.). 
• Place freelancers within 2-3 days of need. 
• Own freelance onboarding, rate negotiation, and offboarding. 
• Track freelance performance. 

YOU’LL SUCCEED IF YOU HAVE

• Experience leading creative operations, resource management, or agency operations functions.
• Strong understanding of agency workflows across creative, strategy, production, and project management.
• Proven ability to manage resourcing across multiple simultaneous projects and priorities.
• Exceptional organizational skills with strong operational judgment.
• Experience building systems, improving workflows, and driving operational consistency.
• Comfort working cross-functionally with department leads and executive stakeholders.
• Strong communication skills with the ability to create alignment and accountability.
• A proactive, solutions-oriented mindset with high ownership and follow-through.

NICE TO HAVE

• Experience managing offshore or distributed project management teams.
• Familiarity with agency resourcing and PM platforms.
• Experience scaling operational systems in a growing agency environment.
• Background in freelance talent operations or vendor management.
• Exposure to utilization forecasting and operational planning.

WHY JOIN THIS TEAM

Mojo Supermarket operates at a high creative standard, solving ambitious business challenges for globally recognized brands. This role sits at the center of how the agency functions—bringing clarity, structure, and operational excellence to the creative process.

You’ll have the opportunity to build systems that directly impact team performance, project delivery, and agency growth while partnering closely with leadership across the business.