Role: Technical Support Engineer (WordPress)

Location: Remote (LATAM)

Rate: $1,800–$2,200/month

Benefits: PTO and Holiday Calendar

Company: rtCamp

ABOUT THE COMPANY

rtCamp builds enterprise-grade WordPress solutions for global brands. We work across complex WordPress environments and long-term customer engagements where reliability, performance, and clear communication matter.

WHAT WE’RE LOOKING FOR

You’re a WordPress-heavy technical support engineer who enjoys troubleshooting messy, real-world issues and explaining fixes in plain language. You take ownership of tickets end-to-end, know when to escalate, and you’re comfortable working async in a distributed team.

IN THIS ROLE, YOU WILL

• Provide ticket-based and chat-based technical support for WordPress products and customer sites (no phone support at this time).
• Troubleshoot issues across WordPress core, themes, plugins, and multisite environments.
• Reproduce bugs, isolate root causes, and deliver durable fixes—not just quick patches.
• Customize and debug themes/plugins using PHP when needed to resolve customer-impacting issues.
• Communicate clearly with customers: what happened, what you did, what to do next, and how to prevent recurrence.
• Coordinate with developers and project/delivery stakeholders when an issue needs escalation or deeper engineering work.
• Maintain thorough documentation in tickets and internal knowledge bases to improve speed and consistency.
• Identify patterns in recurring issues and propose process/product improvements that reduce support load over time.
• Stay calm in high-volume or high-urgency scenarios and keep stakeholders aligned on status and next steps.
• Participate in an on-call rotation if required for coverage.

YOU’LL SUCCEED IF YOU HAVE

• Experience in technical support, customer success engineering, or a similar customer-facing technical role.
• Strong, hands-on WordPress experience: core, themes, plugins, and multisite.
• PHP proficiency for debugging and light customization of themes/plugins.
• Excellent written and spoken English, with the ability to explain technical concepts to non-technical users.
• A structured troubleshooting approach (repro, isolate, test, document) and comfort working under time pressure.
• A customer-first mindset: empathetic, professional, and accountable.
• Reliability in an async-first environment (clear updates, clean handoffs, strong follow-through).
• Strong collaboration habits—knowing when to escalate and how to provide the context engineering teams need.

NICE TO HAVE

• Experience in agency-style delivery environments or platform support (e.g., Webflow, Arc XP).
• Web fundamentals: HTML, CSS, JavaScript, REST APIs, HTTP, DNS.
• Comfort with version control (Git/SVN) and modern workflows.
• Performance/scalability awareness for WordPress sites.
• Exposure to monitoring/diagnostic tools (Kibana, Grafana, New Relic).

WHY JOIN THIS TEAM

You’ll work on meaningful, real customer problems in complex WordPress environments—and you’ll have space to improve systems, not just close tickets. This is a role for someone who wants to build trust with customers while sharpening technical depth through constant, practical troubleshooting.

ABOUT TALENT SCOUT

Talent Scout connects top creative, marketing, and operations professionals across Latin America with leading U.S. brands and agencies. We specialize in long-term, full-time placements—so when you join through Talent Scout, you’re not freelancing or temping. You’re becoming a core part of a client’s team, supported every step of the way.

We handle recruiting, vetting, compliance, and payroll so you can focus on doing great work while we keep everything running smoothly behind the scenes. If you want meaningful work with global impact, you’re in the right place.