Role: Project Manager

Location: Remote (LATAM)

Rate: $2,500–$2,750/month

Benefits: PTO and Holiday Calendar

Company: Command C

ABOUT THE COMPANY

Est. 2004, Command C is a women-led ecommerce development and optimization agency with over 20 years of experience helping 8-figure ecommerce brands solve complex technical challenges and scale with confidence. As one of the first twelve Shopify Plus partner agencies, they have been at the forefront of ecommerce evolution, bringing deep expertise across Shopify, BigCommerce, Magento, and WordPress. They partner with established merchants to navigate migrations, stabilize fragile builds, and create technical foundations that remove bottlenecks and unlock sustainable growth, all while stepping into clients’ shoes and prioritizing human connection in a digital world.

WHAT WE’RE LOOKING FOR

Command C is seeking a full-time Project Manager to join its intentionally boutique team. This role is responsible for the quality, clarity, and continuity of the client experience, owning day-to-day client communication and ensuring client intent is translated into clean, execution-ready work while protecting internal and delivery integrity.

This person should be a judgment-led operator who navigates ambiguity with discernment, communicates with empathy and confidence, and enforces boundaries clearly and calmly. This is not a task-pushing or status-policing role. It is a thoughtful translation, expectation-setting, and trust-maintaining role inside a well-run, high-accountability environment. The role begins primarily with asynchronous written communication within ClickUp, with opportunities to participate in client meetings as the Project Manager grows into the role.

IN THIS ROLE, YOU WILL

• Own intake, triage, and task clarity for all client requests
• Create and maintain clean internal tasks that accurately reflect client intent and delivery context
• Coordinate closely with Development Leads to support predictable scheduling and execution
• Ensure work progresses through systems with proper statuses, documentation, and visibility
• Manage exceptions such as blockers, deprioritization, and time exhaustion with clear documentation and communication
• Own client communication across assigned engagements, serving as the primary point of contact for day-to-day delivery
• Translate unclear, emotional, or incomplete client input into neutral, actionable, execution-ready direction
• Set, reinforce, and maintain expectations around scope, timing, prioritization, and next steps
• Ensure all client communication reflects Command C’s standards for clarity, empathy, and professionalism
• Confirm completion, next steps, or required client action at every stage of work
• Protect developer focus by ensuring Dev works only from clean, internal sources of truth
• Enforce communication safeguards to prevent internal context from being exposed to clients
• Surface risks, misalignment, or delivery concerns early and escalate thoughtfully when thresholds are crossed
• Maintain high standards for documentation, task hygiene, and historical accuracy
• Operate consistently within Command C’s established tools, workflows, and delivery model
• Contribute to additional internal initiatives and operational priorities as the company scales, based on business needs and capacity

KEY ACCOUNTABILITIES

Project Coordination & Delivery Support

• Own intake, triage, and task clarity for all client requests
• Create and maintain clean internal tasks that accurately reflect client intent and delivery context
• Coordinate closely with Development Leads to support predictable scheduling and execution
• Ensure work progresses through systems with proper statuses, documentation, and visibility
• Manage exceptions such as blockers, deprioritization, and time exhaustion with clear documentation and communication

Client Experience & Communication

• Own client communication across assigned engagements, serving as primary point of contact for day-to-day delivery
• Translate unclear, emotional, or incomplete client input into neutral, actionable, execution-ready direction
• Set, reinforce, and maintain expectations around scope, timing, prioritization, and next steps
• Ensure all client communication reflects Command C’s standards for clarity, empathy, and professionalism
• Confirm completion, next steps, or required client action at every stage of work

Internal Alignment & Operational Integrity

• Protect developer focus by ensuring Dev works only from clean, internal sources of truth
• Enforce communication safeguards to prevent internal context from being exposed to clients
• Surface risks, misalignment, or delivery concerns early and escalate thoughtfully when thresholds are crossed
• Maintain high standards for documentation, task hygiene, and historical accuracy
• Operate consistently within Command C’s established tools, workflows, and delivery model
• Contribute to additional internal initiatives and operational priorities as the company scales, based on business needs and capacity

YOU’LL SUCCEED IF YOU HAVE

• 3–5 years of project management experience in a client-facing, service-based, or agency environment
• Web development project management experience
• Proficiency in ClickUp or comparable project management tools
• Experience managing technical or developer workflows
• Exceptional written and verbal communication skills
• An AI-forward mindset with comfort leveraging AI tools to improve clarity, efficiency, and workflow quality
• Sound judgment in ambiguity and strong discernment in client-facing situations
• High attention to detail and strong documentation habits
• Calm, clear boundary-setting skills
• Cross-functional collaboration skills and humble confidence
• Comfort operating within an intentional leadership structure with ongoing feedback, strategic alignment, and escalation support

NICE TO HAVE

• Ecommerce platform familiarity, including Shopify, BigCommerce, Magento, and WordPress
• Experience supporting ecommerce brands or digital commerce initiatives
• Experience translating ambiguous client input into clear, scoped, execution-ready direction
• Experience with expectation-setting around scope, sequencing, next steps, and scope boundaries
• Experience maintaining operational integrity in robust ClickUp environments with both client-facing and internal workflows

YOUR FIRST 90 DAYS

Your First 30 Days

• Learn Command C’s tools, workflows, and project management standards
• Develop a working understanding of active clients, delivery rhythms, and communication norms
• Build trusted working relationships with internal partners and begin managing client communication within ClickUp under guidance

By 60 Days

• Confidently manage active client work while operating within established oversight and escalation structures
• Consistently translate client input into clean, actionable internal tasks
• Demonstrate sound judgment in prioritization, scope boundaries, and expectation-setting

By 90 Days

• Fully own the Project Manager role across assigned clients
• Deliver a reliable, calm, and high-quality client experience with minimal oversight
• Operate confidently within ambiguity while protecting delivery quality and internal focus
• Begin participating in client meetings with confidence and alignment

COMPANY VALUES

Command C is highly values-driven, and this role is expected to reflect those standards in daily work. The values and operating principles most emphasized for this hire include:

• Discernment: Navigate ambiguity with sound judgment and make thoughtful decisions in client-facing situations
• Craftsmanship: Maintain high standards for quality, clarity, and execution
• Adaptability: Stay flexible as priorities shift and the business continues to grow
• Client Advocacy: Step into the client’s shoes while protecting delivery integrity and internal focus

These values show up in how the team communicates, manages expectations, maintains systems, and builds long-term trust with clients.

WHY JOIN THIS TEAM

This is an opportunity to join a deliberately boutique, well-managed team where clients are happy, systems are established, and quality matters more than chaos or volume. The Project Manager role is supported by senior leadership and designed to grow over time, with clear oversight, coaching, and room to expand in scope and ownership as the company grows.

Command C values structured oversight, collaborative feedback, and strong operational discipline. This role is best suited for someone who measures success by clarity and client confidence, is comfortable setting calm boundaries, and takes pride in maintaining clean systems that reduce noise and protect trust.

ABOUT TALENT SCOUT

Talent Scout connects top creative, marketing, and operations professionals across Latin America with leading U.S. brands and agencies. We specialize in long-term, full-time placements—so when you join through Talent Scout, you’re not freelancing or temping. You’re becoming a core part of a client’s team, supported every step of the way.

We handle recruiting, vetting, compliance, and payroll so you can focus on doing great work while we keep everything running smoothly behind the scenes. If you want meaningful work with global impact, you’re in the right place.