Our cleint is a leading gas station and convenience retail company dedicated to providing high-quality fuel, exceptional customer service, and innovative retail experiences. With a growing network of locations, we are committed to operational excellence, safety, and sustainability while driving profitability and customer satisfaction.

Position Overview

The Chief Operations Officer (COO) will be responsible for overseeing and optimizing the day-to-day operations of [Company Name]’s network of gas stations, convenience stores, and related business units. As a key member of the executive leadership team, the COO will ensure that operational strategies align with the company’s long-term goals, driving efficiency, profitability, and a superior customer experience.

Key Responsibilities

Operational Leadership

• Oversee daily operations across all gas station and retail locations, ensuring compliance with safety, environmental, and quality standards.
• Develop and implement operational policies, procedures, and best practices to enhance performance and consistency.
• Lead and mentor regional and site-level managers to achieve key performance indicators (KPIs) in sales, margins, labor, and customer satisfaction.

Strategic Planning & Execution

• Collaborate with the CEO and executive team to develop and execute the company’s growth strategy, including new site development, acquisitions, and market expansion.
• Drive operational improvements through process optimization, technology integration, and data-driven decision-making.
• Identify and mitigate operational risks while ensuring business continuity and regulatory compliance.

Financial Management

• Manage operational budgets, cost controls, and profitability targets across all business units.
• Analyze financial and operational data to identify areas for improvement and implement corrective actions.
• Partner with the finance team to forecast, plan, and report operational performance metrics.

Customer Experience & Brand Management

• Ensure consistent, high-quality service and a positive customer experience across all stations.
• Oversee merchandising, pricing, and promotional strategies in coordination with the marketing team.
• Uphold brand standards and foster a customer-first culture throughout the organization.

Team Development & Culture

• Recruit, train, and develop operational leadership talent at all levels.
• Foster a culture of safety, accountability, and continuous improvement.
• Champion diversity, equity, and inclusion within operational teams.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
• 10+ years of progressive leadership experience in retail fuel, convenience stores, or multi-location operations.
• Proven success in managing large-scale operations, optimizing processes, and delivering financial results.

Skills & Competencies

• Strong strategic and analytical thinking with a hands-on approach to problem-solving.
• Excellent leadership, communication, and people management skills.
• Expertise in operational technology systems (POS, inventory management, fuel management software, etc.).
• In-depth understanding of compliance, environmental, and safety regulations within the fuel industry.
• Financial acumen with the ability to interpret P&L statements and drive performance improvement.

Compensation & Benefits

• Competitive executive compensation package, including base salary, performance bonuses, and equity opportunities.
• Comprehensive health, dental, and retirement benefits.
• Vehicle or travel allowance.
• Professional development and leadership growth opportunities.