Location: Argentina, Colombia, Brazil, Mexico, Nicaragua

About Proppel

We connect LATAM talent with remote work opportunities in the most exciting companies worldwide.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel can help.

Our headquarters are in London, UK, and we're looking for top-tier talent in LATAM to support our clients.

What We’re Looking For

You’re someone who genuinely enjoys helping people and wants to grow beyond a traditional customer service role. You care about doing things right, you’re curious, and you’re excited to learn new skills over time.

You’ll join a California-based menswear brand operating in the accessible luxury space. The company is known for its supportive culture, long-term mindset, and strong focus on relationships. Attitude, ownership, and empathy matter more here than having every tool mastered on day one.

What You’ll Do

• Manage customer conversations from start to finish via email, live chat, and social media DMs.
• Social listening: research fashion content trends and sounds.
• Resolve questions related to orders, shipping, returns, and product details with care and professionalism.
• Identify recurring customer questions or issues and suggest improvements to FAQs and internal processes.
• Support community management by replying to comments, DMs, and engaging with the brand’s audience.
• Assist with creative execution by posting assets on social platforms like Instagram and Pinterest.
• Help update and maintain Shopify product pages and content.
• Support marketing initiatives such as email campaigns, content scheduling, and asset organization.

What You Bring

• 2+ years of customer service experience, ideally with e-commerce or B2C brands.
• Strong written English and a warm, professional communication style.
• Experience using customer service platforms like Zendesk, Gorgias, or similar systems.
• High attention to detail and strong organizational skills.
• Calm, empathetic problem-solving mindset.
• Interest in fashion, branding, and learning new tools.

Nice to Have

• Familiarity with Shopify or other e-commerce platforms.
• Exposure to Klaviyo, community management, or organic social media.
• Basic experience with Canva, Photoshop, or simple video editing tools.
• Curiosity to grow into leadership or a specialized role over time.

Why Join Us?

• 100% remote with a US-based brand.
• USD salary.
• Growth opportunities.
• Learn new skills across customer experience, community, and marketing
• Supportive, people-first company culture.
• PTO + US festive days.

Disclaimers:

*You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

*We consider candidates from Argentina, Colombia, Brazil, Mexico and Nicaragua.