Location: Argentina, Colombia, Brazil, Mexico, and Costa Rica.

About Proppel

We connect LATAM talent with remote work opportunities in the most exciting companies worldwide.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies in the US and beyond, Proppel can help.

What we're looking for 

You’ll join a fast-growing US-based direct-to-consumer fashion brand operating in the mid-level luxury space. The company is entrepreneurial, lean, and fast-paced, with a strong focus on innovation, customer experience, and brand storytelling. You’ll work full-time, closely with the founder, in a highly autonomous environment where your ideas and initiative truly matter. You’ll also have the opportunity to participate across multiple areas of the business, gaining exposure to different processes and making a broader impact.

What You’ll Be Doing

• Oversee and optimize customer service operations across digital channels.
• Identify and implement automation opportunities using AI and customer support tools.
• Manage and engage with the brand’s online community across social platforms.
• Analyze trends and customer data to provide strategic, actionable recommendations.
• Collaborate on brand-aligned communication and elevate the customer experience.
• Continuously improve workflows and processes to drive efficiency and growth.

Requirements

• Experience in community management, social media, or customer experience roles.
• Strong ownership mindset with a proactive, problem-solving approach.
• Ability to thrive in ambiguity and manage diverse responsibilities independently.
• Hands-on experience with customer service platforms and automation tools.
• Excellent written communication skills with a strong sense of brand voice.
• Experience using AI tools to improve workflows and drive efficiency.

Nice to Have

• Familiarity with e-commerce platforms like Shopify.
• Background in fashion, luxury, or DTC brands.
• Experience with analytics and customer journey optimization.

Benefits

• Competitive USD salary
• 100% remote work
• Paid Time Off
• US Festive Days

Disclaimers:

*You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

*We consider candidates from all around Argentina, Colombia, Brazil, Mexico, and Costa Rica.

*If you don't have a formal portfolio, please share a Drive with various samples of your work.

*Please note this is a contractor position: As a contractor, you are responsible most of the time for managing your own contributions to social security, health insurance, and any applicable taxes or obligations in your country of residence. This can vary depending on the client. For contractor FAQs, please visit our website.