Location: Argentina, Brazil, and South Africa.

About Proppel

Proppel is a recruitment agency connecting top talent across the US, Canada, and Latin America with opportunities at some of the most exciting companies in the world.

Whether you are looking for your next role or the right move to advance your career, we will make it happen. 

What we're looking for 

We're hiring on behalf of a fast-growing UK digital marketing agency that's building a reputation for sharp creative work and even sharper client relationships. They're looking for a Client Success & Operations Coordinator to sit at the heart of the business, keeping clients informed and happy while making sure the internal engine runs smoothly. This role reports directly to the agency's Co-Founder & Director and works closely with the creative team to ensure nothing falls through the cracks.

What You’ll Be Doing

• Manage day-to-day client communications via Slack and email, acting as the go-to contact so the creative team can focus on deliverables.
• Run client onboarding from start to finish, including contracts, system setup (app, Slack, Shade), onboarding forms, and gathering branding assets.
• Plan and manage the invoicing schedule, creating and tracking invoices, payments, and financial documents for the leadership team.
• Support employee onboarding by drafting offer letters and contracts, setting up system access, and creating onboarding plans and trackers.
• Keep Google Drive and Notion organised, and maintain SOPs in Miro and Notion so the team always knows where things live.
• Manage tool access and renewals (e.g., Higgsfield AI, Shade) and provide calendar and admin support to the leadership team.

Requirements

• Previous experience in a client-facing role within an agency or creative environment.
• Strong communication skills, with the ability to represent the agency professionally with clients.
• Exceptional organisation and a sharp eye for detail.
• The ability to manage multiple workstreams at once without dropping the ball.
• A proactive mindset. You spot what needs doing and get on with it.
• Confidence working across Google Workspace, Slack, Notion, and Miro (or the ability to learn quickly).
• Full-time availability, with core hours of 11 AM to 3 PM UK time.

Nice to Have

• Experience working within a creative or digital agency environment.

Benefits

• Competitive USD salary.
• 100% remote work.
• 30 days of Paid Time Off (UK bank holidays included, flexible to redistribute).

Disclaimers:

*You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

*We consider candidates from all around Argentina, Brazil, and South Africa.

*If you don't have a formal portfolio, please share a Drive with various samples of your work.

*Please note this is a contractor position: As a contractor, you are responsible most of the time for managing your own contributions to social security, health insurance, and any applicable taxes or obligations in your country of residence. This can vary depending on the client. For contractor FAQs, please visit our website.