Location: LATAM

About Proppel

We connect LATAM talent with remote work opportunities in the most exciting companies worldwide.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel can help.

Our headquarters are in London, UK, and we're looking for top-tier talent in LATAM to support our clients.

What we're looking for 

Our client, a global creative agency focused on performance design for E-Commerce brands, is seeking a Head of Client Success to lead post-sale client operations and oversee a small team of account managers and support staff. This role is essential for driving client satisfaction, managing high-stakes relationships, and identifying growth opportunities within existing accounts. The ideal candidate is a strong communicator with leadership experience, a proactive mindset, and a passion for operational excellence.

Responsibilities

• Lead and mentor client-facing team members, ensuring quality and consistency across all accounts.
• Track and improve key metrics related to client retention, satisfaction, and expansion.
• Act as the point of escalation for complex or sensitive client issues.
• Identify upsell opportunities and collaborate with the leadership team to expand accounts.
• Coordinate cross-functionally with design, video, and operations to ensure timely and smooth project execution.

Requirements

•  5+ years of experience in client success, account management, or client operations, ideally in a service-based or SaaS environment. 
• Proven ability to lead teams and manage high-value clients across multiple time zones.
• Strong communication skills in English (written and verbal) and experience working with US-based clients. 
• Hands-on experience with reporting and analytics in Google Sheets, including formulas like VLOOKUP and pivot tables. 
• Operational mindset with a talent for improving workflows and internal systems.

Nice to have

• Familiarity with Notion, Slack, and project management platforms.
• Experience in creative or agency settings.
• Background in handling client escalations and managing strategic calls directly.

Benefits

• USD Salary
• 100% Remote Work
• Paid Time Off
• Bonuses based on retention goals
• Upsell opportunities

Disclaimers

You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.