Location: Argentina and LATAM

About Proppel

We connect LATAM talent with remote work opportunities in the most exciting companies worldwide.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies in the US and beyond, Proppel can help.

What we're looking for 

You will join a fast-growing US-based SaaS startup building a powerful sales productivity tool that connects LinkedIn with HubSpot. The team is product-driven and moves quickly, releasing new features regularly. You will work closely with the founders and tech team in a low-meeting, high-impact environment where curiosity and initiative are valued.

What You’ll Be Doing

• Manage customer support across email, chat, and occasional calls.
• Respond to product questions clearly and efficiently.
• Run onboarding calls and guide users through the platform.
• Troubleshoot issues and document bug reports for the development team.
• Route sales-related inquiries to the appropriate team members.
• Contribute to the knowledge base by documenting FAQs and insights.

Requirements

• Excellent written and spoken English with a professional tone.
• 1 to 2 years of experience in customer support in SaaS or tech companies.
• Familiarity with CRM tools such as HubSpot or similar platforms.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with both customers and technical teams.
• A proactive mindset with the ability to work independently in a remote setup.

Nice to Have

• Experience with sales tech or marketing tech tools.
• Familiarity with Stripe or billing platforms.
• Previous remote work experience.
• Strong interest in technology and SaaS products.

Benefits

• Competitive USD salary
• 100% remote work
• Paid Time Off

Disclaimers:

*You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

*We consider candidates from all around Argentina and LATAM.

*If you don't have a formal portfolio, please share a Drive with various samples of your work.

*Please note this is a contractor position: As a contractor, you are responsible most of the time for managing your own contributions to social security, health insurance, and any applicable taxes or obligations in your country of residence. This can vary depending on the client. For contractor FAQs, please visit our website.