Location: Argentina, Colombia, Brazil, Mexico and Nicaragua.

About Proppel

Proppel is a recruitment agency connecting top talent across the US, Canada, and Latin America with opportunities at some of the most exciting companies in the world.

Whether you are looking for your next role or the right move to advance your career, we will make it happen.

What we're looking for 

A fast-growing e-commerce retention agency and elite lifecycle marketing partner for DTC brands is looking for a sharp, client-facing Account Strategist. You will own client relationships end-to-end, leading retention strategy through the full Klaviyo product suite. This is a high-trust, high-impact role for someone who thinks in revenue and leads clients, not just manages them.

What You’ll Be Doing

• Serve as the primary point of contact for every client on your roster, running biweekly or monthly strategy calls with full ownership of the agenda, insights, and direction.
• Own lifecycle strategy across Klaviyo's full platform, including flows, campaigns, segmentation, CDP, A/B testing, Composer, and emerging features.
• Build and manage the monthly campaign calendar for each client, aligned to revenue targets, promotional cadence, and seasonal opportunities.
• Surface risks, blockers, and growth opportunities proactively before clients ask, and lead difficult conversations about performance and expectations with confidence.
• Brief and align the internal implementation pod after every call, acting as the strategic link between client direction and execution quality.
• Deliver monthly performance reports that go beyond metrics, leading with clear, revenue-tied recommendations that drive action.

Requirements

• 3+ years of hands-on Klaviyo experience covering both strategy and execution (not just platform access or oversight).
• Deep working knowledge of Klaviyo's full product suite, including flows, campaigns, segmentation, A/B testing, CDP, analytics, Composer, and Customer Hub.
• Proven retention strategy experience managing DTC or e-commerce brands, ideally in the $1M to $50M+ revenue range.
• Direct client relationship ownership experience, having led strategy calls and served as the face of an account.
• Actively leverages AI tools such as Claude and ChatGPT to improve workflows and processes.
• Near-native English fluency, written and spoken, with the confidence to hold your own on a strategy call with senior US-based clients.
• Agency experience and the ability to manage multiple accounts simultaneously without micromanagement.

Nice to Have

• Shopify knowledge and familiarity with its integration into the Klaviyo ecosystem.
• Experience with other ESPs, such as Attentive, Postscript, or Omnisend, useful for migrations and competitive context.
• Paid media background (Meta, Google) to add depth when advising on full-funnel growth.

Benefits

• Competitive USD salary.
• 100% remote work.

Disclaimers:

*You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

*We consider candidates from Argentina, Colombia, Brazil, Mexico and Nicaragua.

*If you don't have a formal portfolio, please share a Drive with various samples of your work.

*Please note this is a contractor position: As a contractor, you are responsible most of the time for managing your own contributions to social security, health insurance, and any applicable taxes or obligations in your country of residence. This can vary depending on the client. For contractor FAQs, please visit our website.