Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities.

At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers.

Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive.

Summary / Primary Role:

The Client Services Manager (CSM) serves as the primary point of contact for both strategic and operational activities related to the client’s program. This role is responsible for ensuring continuous improvement and service excellence are executed according to contractual terms driving value in support of the clients’ supply chain and logistics goals.

The CSM is also an accomplished project manager, providing management oversight for all phases of the client on-boarding, business process development, procurement strategy, and systems integration. The CSM will develop and utilize project plans and Odyssey’s project methodology through go-live and steady state operationally, while ensuring that plans are being followed, work is proceeding on schedule and issues are being resolved.

Principal Duties and Responsibilities:

(Management may amend or assign duties and responsibilities to this job at any time)

· Schedule monthly, quarterly, and annual business/operational reviews with assigned clients.

· Work with clients and cross-functional teams to identify and implement cost savings and efficiency initiatives.

· Identify and quantify Odyssey’s value proposition for assigned clients.

· Document and track to closure new service opportunities and client requested service changes.

· Work with commercial team to define integration goals, scope of services, and Odyssey commitments.

· Lead implementation projects from original concept, discovery, future state process to steady state.

· Work cross-functionally and regionally to standardize, improve processes, services, and reporting.

· Create, develop and maintain client integration project plans.

· Ensure implementation and cutover projects are well-defined, with documented business requirements and clear overall objectives.

· Conduct and participate in all projects related review meetings. Manage the coordination schedules, resources, timelines and responsibilities.

- Meet with project team regularly to review project status, deliverables and deadlines.

- Provide timely reporting of issues that impact project status.

- Provide continuous feedback to Project Steering Team with project status, milestones, risks and constraints.

· Work with Odyssey’s Procurement department to ensure routing and rating data are delivered accurately and on time.

· Develop and document future state work processes and supporting business rules.

· Coordinate training activities for clients as it pertains to Odyssey systems and functionality.

· Document and manage project scope while identifying and avoiding scope creep.

· Service as the primary point of contact for project.

· Prepare informal and formal status reports.

· Monitor and understand clients’ profitability with regard to (where applicable):

· FTEs by department or business unit

· Management fees

· Overall $ impact to Odyssey

· Excessive travel

· Identify:

· Internal projects that could reduce FTE demand and streamlines Odyssey’s work processes

· External projects that could improve work processes or diver cost savings for clients.

Qualifications and Key Skills:

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

· Bachelor’s degree. Supply Chain Management degree is a plus.

· At least 5 years of logistics experience is strongly desired.

· Prior project management experience is preferred.

· Ability to interpret commercial contracts is desired.

· Knowledge of Supply Chain and Transportation industry.

· Excellent customer service, problem-solving, and report-writing skills.

· Excellent written and oral communication skills, with proficiency in public speaking and presentations.

· Strong interpersonal skills and ability to interact and work with staff at all levels.

· Ability to work independently and in team environments, while being able to promote cooperation and teamwork among staff, peers, superiors and customers.

· Detail-oriented and highly organized.

· Ability to prioritize and handle multiple critical projects and tasks simultaneously and reliably in a fast-paced environment and the ability to juggle changing priorities and needs of the client(s).

· Ability to take initiative and to follow through on projects.

· Ability to develop expertise in a variety of concepts, practices and procedures.

· Relies on experience and judgment to plan and accomplish goals.

· Able to deal with problems involving variables in standardized situations.

· Computer Skills: Extremely proficient in Microsoft Project, Excel, PowerPoint, Word, Outlook, Visio.

· Travel will be necessary to visit operation centers and clients. Must be willing to travel 30% of the time.

Exemplary CSM Behaviors

Dedicated - Commitment to client success – Has a vested interest in clients’ success exhibited through a holistic approach, and proactive management of projects and responsibilities.

Responsive to internal and external clients and stakeholders.

Collaborative - Cross-functional development of solutions – Drives collaboration internally and externally for solutions, coordinates cross-functional team efforts and harnesses the knowledge of subject matter experts to drive solutions.

Accountable - Ownership of results – Understand and validates results, not easily accepting what’s delivered.

Empowerment - Authority to take action – Defines problems, identifies root causes in order to create solutions, takes initiative and actions to resolve clients’ issues.

Uses latitude to drive corrective action influence to engage cross-functional resources to execute.

Service Excellence - Exceeding our customers' expectations – The CSM is proactive and predictive of outcomes.

Listens to customers, removes emotion and charts the path forward.

Innovation - Delivering creativity - Understands market trends, internal constraints, and how to deliver success to the clients and to Odyssey. Finds solutions to mitigate the gaps between market demands and Odyssey's service offerings.

Solutions - Tailored to the needs of each customer - Understands best practices and how to deliver value.

Continuous Improvement - Never satisfied, always moving forward – Works across all client’s types, modes, processes and technology to reveal tangible improvements advocating for stakeholders.

Compensation & Benefits

Odyssey offers a comprehensive and competitive compensation and benefits package, including:

• Multiple medical plan options with FSA and HSA offerings
• Dental and vision insurance
• Company-paid life and disability insurance
• 401(k) plan with company match
• Employee Assistance Program (EAP)
• Company health and wellness program
• Discounts with preferred vendors



No relocation assistance will be provided unless specifically stated. All applicants must be currently authorized to work in the United States.

At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law. 

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