Who We Are & Why We’re Hiring

At Odyssey Freight Brokerage (FAK), we connect shippers with trusted carriers to deliver seamless, cost-effective transportation solutions across less-than-truckload (LTL), truckload, intermodal, and specialized freight. Our client services team ensures every shipment is rated, routed, and tracked accurately, providing exceptional service to both carriers and customers.

Based in Kennesaw, GA, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this entry-level role to support growth in our LTL operations team and we’d love for you to join us!

Location:

This position is based in Kennesaw, GA.

Schedule:

This is a full-time, exempt role, Monday through Friday. Flexibility may be required depending on client and shipment needs.

About the Job:

The Logistics Coordinator I is an entry-level role responsible for executing day-to-day Less-Than-Truckload (LTL) shipments within Odyssey’s FAK division. Working under the guidance of a team lead and supervisor, you will learn core operational processes, ensure shipments are rated and routed correctly, and provide responsive communication to carriers and clients.

In This Role, You Will:

Shipment Execution

• Execute daily LTL operations including rating, routing, booking, and tendering shipments.
• Identify and resolve shipment issues, such as delays or service failures.
• Manage communications on accessorials, pickup/delivery confirmations, and PODs.
• Support tracking and tracing of shipments, updating status milestones in the TMS.

Client & Carrier Communication

• Act as the frontline contact for operational updates and issue resolution.
• Communicate proactively with carriers to confirm details and secure capacity.
• Respond quickly to client inquiries, ensuring a customer-first experience.
• Support supervisors and managers in executing SOPs and SLAs.

Operational Accuracy & Compliance

• Maintain accurate shipment records in the TMS.
• Validate rating, contracts, and routing guides for compliance.
• Escalate billing or carrier performance discrepancies to supervisors.
• Support ISO and compliance documentation.
• Align with Logistics Support Coordinators and account managers on execution.

Process Improvement & Team Support

• Identify recurring issues and share feedback for process improvement.
• Participate in training assignments to build LTL expertise.
• Partner with peers to balance workload and meet departmental KPIs.

Qualifications:

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Requirements:

• Associate or Bachelor’s degree in Supply Chain, Logistics, or Business (preferred) OR equivalent experience.
• 0–1 years of experience in logistics, 3PL, or LTL operations (internship acceptable).
• Familiarity with LTL rating structures and carrier networks.
• Proficiency in Microsoft Excel (basic formulas, pivot tables, lookups).
• Experience with TMS platforms; exposure to EDI/API workflows a plus.
• Strong attention to detail in a high-volume environment.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize under deadlines.

Desired Competencies:

• Customer Service Orientation – Responds quickly and communicates clearly with clients and carriers.
• Attention to Detail – Ensures shipment and billing records are accurate and compliant.
• Team Player – Collaborates to meet KPIs and balance workload.
• Problem Solving – Escalates issues appropriately and ensures resolution.
• Adaptability – Thrives in a fast-paced, evolving environment.
• Accountability – Owns responsibilities and follows through on commitments.



Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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