Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities.

At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers.

Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive.

Summary / Primary Role: 

We are looking for a proactive and detail-oriented Account Manager to join our account management team. In this role, you will be responsible for maintaining and nurturing relationships with our strategic accounts, ensuring client satisfaction, and supporting revenue growth initiatives.

Principal Duties and Responsibilities:

(Management may amend or assign duties and responsibilities to this job at any time)

• Act as the primary point of contact for assigned accounts, ensuring their needs are met and expectations are exceeded.
• Identify opportunities for upselling and cross-selling additional services to enhance client value, focusing on strategies that drive profitability within the account.
• Pipeline Management skills to drive and enhance client book of business and profitability across the Managed Services business divisions
• Analyze market trends and client data to identify growth opportunities within your territory, ensuring optimal positioning of services to capture new business.
• Develop strategic initiatives tailored to the specific needs of clients within the Account Managers portfolio, aiming to expand account share and enhance revenue streams.
• Build strong, lasting relationships with key stakeholders within client organizations.
• Willingness to get out in front of clients and prospects to drive value and growth
• Partner with Sales to identify and pursue new business leads within the client enterprise.
• Collaborate with the Director of Account Management to develop and implement account plans that align with client objectives.
• Track and analyze account performance metrics, providing regular updates and insights to the Director of Strategic Accounts.
• Address any issues or concerns promptly, coordinating with internal teams to deliver solutions.
• Oversee the execution of logistics solutions for assigned accounts, ensuring timely and accurate service delivery.
• Coordinate with cross-functional teams, including operations and sales, to meet client requirements.
• Advocate for client needs within the organization, ensuring their feedback informs service improvements and product development.
• Participate in client meetings and presentations, representing the company’s capabilities and value proposition.
• Ensure accurate and timely entry of account-related information into Salesforce, maintaining up-to-date records for reporting and analysis.

Qualifications and Key Skills:

• Bachelor’s degree in business, Logistics, or a related field
• 3-5 years of experience in account management, sales, or customer service within the logistics or supply chain industry.
• Detail-oriented and organized, with excellent problem-solving skills.
• Establish and maintain relationships with key contacts at each Client
• Ability to “think outside the box”.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to identify issues/roadblocks and be proactive in development of solutions.
• Ability to drive high levels of collaboration with internal and external stakeholders.
• Ability to present a professional image with effective networking and people skills.
• Strong relationship management skills, with proven results in farming business growth.
• Excellent verbal and written communication & presentation capabilities.
• Excellent analytical skills.
• Knowledge of Salesforce.com, PowerPoint, Excel and other MS Office products are essential for this position.
• Ability to travel as necessary.

Competencies:

• Analytical
• Energy/Drive
• Knowledgeable
• Oral/Written Communication
• SHE&S (Safety, Security)
• Conceptual Ability
• Team Player
• Time Management
• Punctual and Reliable
• Personal Accountability
• Interpersonal Skills
• Conflict Management
• Professionalism
• Qualitative
• Quantitative

Supervisory Responsibility:

This position does not have supervisory oversight.

Expected Hours of Work:

Employee must work a minimum of thirty (30) hours each week to maintain full-time status for benefits purposes, however the expectations of the position will require an average of forty (40) hours with overtime required as scheduled.

Travel Requirements: 

Approximately 25% of travel required.

Work Environment:

Office environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must lift up to 50 lbs., sit for extended periods of time, stand, walk, reach above head for files, grasp, handle, and use hands/fingers to operate office equipment. Must operate normal office equipment such as phone, computer, fax machine, and copy machine. 

Additional:

This job description provides a general overview of the expectations and basic duties of the job and is not a comprehensive list of all duties and responsibilities. The company will assign additional duties and tasks that it deems necessary to meet the requirements of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options

• Dental Insurance

• Vision Insurance

• Company-paid Life and Disability Insurance

• 401(k) Plan with Company Match

• Employee Assistance Program

• Company Health & Wellness Program

• Discounts with Preferred Vendors

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law. 

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