Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities.

At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers.

Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive.

Job Title: Billing Resolution Specialist

Location: Kennesaw, GA 

Classification: Full-Time, Exempt 

Reports to: Audit Supervisor 

Overview: 

The Billing Resolution Specialist is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues. Facilitate freight reconsignments, by working with the client and carriers, and providing accurate pricing. Research, investigates, and resolves billing discrepancies between contracted pricing and service providers by reviewing invoices and communicating with internal teams and external parties to ensure timely and accurate resolution.

Key Responsibilities 

Customer and Carrier Communication:

Act as a liaison between logistics customers, carrier partners, and internal departments (billing, operations, and sales) to address questions and ensure clear resolution paths.

Freight Reconsignment Coordination:

Manage and facilitate reconsignment requests by working with clients and carriers, validating new delivery details, and calculating accurate pricing for rerouted shipments.

Investigate and Resolve Discrepancies 

• Analyze billing errors and discrepancies, gather necessary evidence and documentation, and apply solutions to resolve them.
• Validate rating logic including base rates, discounts, accessorials, and fuel surcharges. 
• Provide detailed explanations to customers regarding discrepancies.
• Submit dispute to carrier partners for resolution.
• Ensure timely entry and accuracy of all audit records in Odyssey’s Transportation Management System (TMS). 

Financial & Compliance Accuracy 

• Support margin protection by confirming buy-side vs. sell-side alignment on shipments. 
• Maintain dispute-ready records in compliance with Odyssey’s financial controls and client requirements. 
• Assist in internal and external audit reviews by preparing documentation and summaries of findings. 
• Follow SOPs and work instructions to ensure consistency across audit processes. 

Collaboration & Communication 

• Partner with carrier partners to validate invoices and resolve discrepancies. 
• Communicate audit findings with operations, procurement, and finance teams. 
• Provide feedback on recurring issues, systemic errors, or contract misalignments. 
• Support the Audit Support Supervisor with reporting and performance metrics. 

Process Improvement & Reporting 

• Assist in preparing weekly and monthly audit reports to track KPIs such as audit accuracy, recovery amounts, and resolution timelines. 
• Contribute feedback to identify recurring issues and opportunities for process improvement. 
• Support system testing, automation pilots, and workflow enhancements under the direction of the Audit Support Supervisor. 

Required Skills & Experience 

• Associate or Bachelor’s degree in Accounting, Finance, Business, or Supply Chain preferred; equivalent work experience accepted. 
• 1–3 years of experience in freight audit, billing, or financial operations (LTL/TL experience highly preferred). 
• Strong working knowledge of freight rating, accessorials, and common billing practices. 
• Proficiency in Microsoft Excel (lookups, pivot tables, formulas)
• Experience with TMS platforms and carrier billing systems preferred. 
• High attention to detail and ability to process large data volumes accurately. 
• Strong communication and problem-solving skills. 
• Ability to manage workload and meet deadlines in a fast-paced environment. 

Competencies & Behavioral Expectations 

Attention to Detail  

• Maintains accuracy across high-volume audit processes and documentation. 

Financial Integrity  

• Ensures compliance with Odyssey’s financial standards and client contractual obligations. 

Collaboration  

• Works cross-functionally with carriers, operations, and finance to resolve discrepancies. 

Accountability  

• Owns audit outcomes and follows through on issue resolution. 

Continuous Improvement  

• Actively identifies inefficiencies and contributes ideas for workflow enhancements. 

Analytical Thinking  

• Leverages data to validate charges, highlight discrepancies, and support reporting. 

We Offer a Comprehensive and Competitive Compensation and Benefits Package, Including:

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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