Who We Are & Why We’re Hiring

Join Odyssey Logistics – A Global Leader in Multimodal Logistics.

At Odyssey Logistics (Odyssey), we deliver innovative, high-value logistics services and technology solutions that help businesses navigate modern supply chain challenges. Our specialized multimodal expertise serves as the foundation for our full-service offering across four key divisions: Intermodal, Freight Forwarding, Transport & Warehousing, and Managed Services. By integrating advanced analytics, strong carrier relationships, specialized assets, and sustainability strategies, we provide cost-effective, end-to-end freight solutions tailored to evolving customer needs.

As an American Chemistry Council Responsible Care® partner, Odyssey is committed to exceeding customer expectations while maintaining the highest industry standards. Our Cloverleaf® sustainability program fuels growth for all stakeholders—customers, carrier partners, investors, and colleagues—while driving meaningful environmental impact. We also prioritize community engagement, supporting local community initiatives.

Join us and be part of a team that keeps global supply chains moving at full speed, no matter the market conditions.

Visit us at: www.OdysseyLogistics.com/careers

Location

This is an onsite role based in Cleveland, OH.

About the Job

The Customer Service Representative is responsible for providing exceptional service to customers, carriers, drivers, and employees of the warehouse facility. This includes handling inquiries, coordinating shipments, maintaining accurate records, and supporting warehouse operations to ensure efficiency and customer satisfaction.

In This Role, You Will:

• Ensure safe working conditions in the office and adherence to OSHA regulations.
• Maintain a clean, professional workspace.
• Manage customer and vendor data in databases.
• Create and maintain computerized distribution lists.
• Generate customer inventory activity reports.
• Create and distribute daily warehouse reports of material to ship.
• Receive and monitor products in inventory; report levels to customers.
• Answer calls, assess customer needs, and resolve complaints.
• Schedule inbound and outbound truck and rail activities.
• Confirm appointments and verify delivery/pick-up of customer products.
• Dispatch orders, provide paperwork, and issue instructions to drivers/vendors.
• Manage customer invoicing and EDI/ASN transmissions.
• Coordinate with warehouse staff, departments, and divisions.
• Record incidents, accidents, service failures, and claims.
• Participate in cross-training and continuing education.
• Attend meetings and serve on committees as requested.
• Perform all other duties and projects as assigned.

Qualifications

We recognize not all applicants will meet every requirement exactly. Odyssey values diverse experiences, and we encourage candidates who meet most qualifications to apply.

Required

• High School Diploma or GED equivalent.
• Proficiency in Microsoft Office.
• Typing ability of at least 35 words per minute.

Must-Have

• Strong communication skills to interact with customers, drivers, and internal staff.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer service mindset with problem-solving skills.

Preferred

• Associate Degree in a related field.
• One year of work experience in a similar role or environment.

Compensation & Benefits

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA, and HSA options
• Company-paid dental and life/disability plans
• 401K with company match
• Preferred vendor discounts
• Competitive Paid Time Off

No relocation allowance will be considered unless specifically addressed.

All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.