Who We Are & Why We’re Hiring

Odyssey Specialized Logistics LLC, a subsidiary of Odyssey Logistics & Technology Corporation (Odyssey), is comprised of two subdivisions: Area Transportation and Roll & Hold Warehousing, offering flatbed trucking and warehousing services, respectively. Together, these subdivisions provide a seamless, cost-effective, and comprehensive logistics solution for the North American metals industry.

Based in vibrant Shreveport, LA, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high-profile role in the company because we have experienced tremendous growth and would love for you to join us!

Schedule: Full-time, onsite role.

Location: This is an in-office role based in greater Shreveport, LA.

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The Customer Service Representative is directly responsible for performing service functions for customers, carriers, drivers, and employees of the warehouse facility in a professional and timely manner.

In This Role, You Will:

• Ensure safe working conditions in the office and adherence to OSHA regulations
• Maintain a clean, professional workspace and office environment
• Maintain databases to ensure accurate customer and vendor information
• Build computerized distribution lists
• Create customer inventory activity reports and distribute daily warehouse reports of material to ship
• Receive product into inventory, monitor levels, and report to customers
• Assess customer needs, answer incoming calls, and address complaints
• Schedule inbound and outbound truck and rail activities within systems
• Confirm appointments, pickups, and deliveries of customer products
• Dispatch orders, provide paperwork and instructions to drivers and vendors
• Handle customer invoicing and manage EDI/ASN transmissions and tracking
• Coordinate with warehouse employees, departments, and divisions
• Record incidents, accidents, service failures, and claims
• Participate in cross-training, continuing education, and company meetings as requested
• Perform all other duties and projects as assigned

Qualifications:

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Requirements:

• High School Diploma or GED equivalent (required)
• Associate degree in a related field (preferred)
• One year of work history in a similar role and environment (preferred)
• Proficiency in Microsoft Office programs
• Ability to type at least 35 words per minute.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.