Who We Are & Why We’re Hiring

At Odyssey, we support logistics and freight operations by driving safe, efficient, and accurate movement across our organization. From sales and commercial strategy to warehouse and administrative teams, every role contributes to our success.

As we continue to grow, we’re adding dedicated professionals to support increasing business demands and uphold the high standards our customers and partners expect.

Based in vibrant Kennesaw, GA, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this critical leadership role to support growth, strengthen execution, and provide day-to-day guidance to our Carrier Sales team.

Location:

This is an in-office role based in Kennesaw, GA, USA.

Schedule:

This is a full-time, exempt role requiring a minimum of 30 hours per week for benefits eligibility, with an expected average of 40 hours per week. Additional hours may be required based on shipment volume and business needs.

About the Job:

The Team Lead, Carrier Sales is responsible for securing reliable carrier capacity and ensuring flawless execution of customer freight, while serving as a go-to resource for other team members. This role blends strategic sourcing, fast-paced execution, and carrier relationship management to drive cost efficiency and service reliability. Acting as a liaison between Odyssey’s sales, operations, and carrier partners, the Team Lead brings deep market expertise and best practices to resolve complex challenges and support team performance.

In This Role, You Will:

Carrier Sourcing & Load Coverage

• Secure capacity for same-day and lead-time shipments across multiple transportation modes.
• Execute 15+ unique daily outbound carrier calls, presenting competitive rate offers per load.
• Prebook at least 70% of lead-time shipments (48+ hours) to optimize pricing and service.
• Escalate uncovered or at-risk loads within 12 hours of pickup.

Communication & Issue Management

• Proactively escalate capacity issues, delays, or fall-offs within 15 minutes of identification.
• Coordinate recovery solutions and communicate contingency plans to internal teams and customers.
• Facilitate dispatch confirmations and check calls at key milestones (pre-pickup, en route, pre-delivery).

Tracking & Documentation

• Record IN/OUT times and shipment milestones within 2 hours of events.
• Maintain complete, accurate load records and carrier updates in the TMS.
• Clearly document accessorials, delays, and shipment exceptions.

Escalation & Incident Resolution

• Acknowledge service failures immediately and initiate corrective action within 15 minutes.
• Ensure leadership, operations, and customers are informed within 30 minutes, with updates until resolution.
• Support claims and billing discrepancy resolution within defined SLAs.

Performance Review & Continuous Improvement

• Participate in bi-weekly performance reviews focused on carrier competitiveness and execution quality.
• Provide feedback to improve sourcing strategies, pricing alignment, and carrier performance.
• Contribute to process improvements that enhance efficiency and customer outcomes.

Qualifications:

Odyssey values diverse experience and encourages candidates who meet most qualifications to apply!

Requirements:

• 3+ years of experience in carrier sales, freight brokerage, or logistics operations preferred.
• Bachelor’s degree in Business, Supply Chain, or a related field preferred (or equivalent experience).
• Strong negotiation and relationship management skills with proven carrier network knowledge.
• Familiarity with TMS platforms, load boards (DAT, Truckstop), and tracking tools (MacroPoint, FourKites).
• Ability to operate with urgency in high-pressure, time-sensitive environments.
• Strong written and verbal communication skills.

Desired:

• Demonstrated ability to coach, guide, and support peers in a fast-paced environment.
• Strong analytical skills with the ability to monitor carrier trends and performance.
• Proven accountability and ownership of execution outcomes.
• Collaborative mindset with a customer-service orientation.

Compensation & Benefits

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options

• Dental Insurance

• Vision Insurance

• Company-paid Life and Disability Insurance

• 401(k) Plan with Company Match

• Employee Assistance Program

• Company Health & Wellness Program

• Discounts with Preferred Vendors

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

src=linkedin