Who We Are & Why We’re Hiring

As part of Odyssey’s Shared Services , Finance division, our team supports the financial stability, accuracy, and strategic decision-making that power Odyssey’s global logistics operations. We partner closely with operational accounting groups to ensure clean, reliable financial reporting across all business units.

Based in vibrant North Charleston, SC, USA., Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high-profile role in the company because we have experienced tremendous growth and would love for you to join us!

Location:

This is an in-office role based in North Charleston, SC, USA.

Schedule:

Associates must work a minimum of 30 hours per week to maintain full-time benefits eligibility. This role typically averages 40 hours per week, with overtime required as scheduled.

About the Job:

As a Collections Specialist, you play a vital role in managing accounts receivable and supporting strong financial performance across multiple business units within Shared Services. You’ll help ensure healthy cash flow by reducing overdue accounts, resolving disputes, and maintaining productive, positive relationships with customers. This role works cross-functionally, making it a key contributor to both financial and operational performance.

In This Role, You Will:

• Build strong relationships with customer A/P teams to understand their payment processes and requirements.
• Provide exceptional customer service by responding promptly and professionally to customer inquiries.
• Use collections software to monitor accounts receivable and identify delinquent accounts.
• Analyze aging reports to identify outstanding and past-due invoices.
• Contact customers to gather payment information and confirm they have all required invoice documentation.
• Prepare and send customer statements based on the level of delinquency.
• Research and resolve disputed invoices, collaborating with billing, pricing, and other internal stakeholders.
• Coordinate with the cash application team to ensure timely posting of payments received.
• Verify charge validity with internal departments and issue revised invoices when needed.
• Perform all other duties and projects as assigned.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Requirements:

• High school diploma or GED required.
• Associate degree in Accounting or a related field preferred.
• Minimum 2 years of experience in credit and collections, accounts receivable, or a similar financial role.
• Excellent verbal and written communication skills.
• Strong computer skills; experience with High Radius Collections is a plus.
• Proficiency in Microsoft Word and Excel.
• Strong problem-solving skills and ability to work independently.

Desired:

• Experience in a Shared Services environment
• Experience supporting multiple business units or portfolios
• Strong analytical and customer service skills

Compensation & Benefits:

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options

• Dental Insurance

• Vision Insurance

• Company-paid Life and Disability Insurance

• 401(k) Plan with Company Match

• Employee Assistance Program

• Company Health & Wellness Program

• Discounts with Preferred Vendors

No relocation allowance will be considered unless specifically addressed.All applicants must be currently authorized to work in the United States.

Equal Opportunity Employer

Odyssey is proud to be an equal opportunity employer. Qualified applicants are considered for employment and evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable federal, state, or local law.

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