Who We Are & Why We’re Hiring

At Odyssey, we support logistics and freight operations by driving safe, efficient, and accurate movement across our organization. From sales and commercial strategy to warehouse and administrative teams, every role contributes to our success.

As we continue to grow, we’re adding dedicated professionals to support increasing business demands and uphold the high standards our customers and partners expect.

Based in vibrant Kennesaw, GA, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high-profile role due to continued growth and expanding customer demand—and we’d love for you to grow with us.

About the Job:

The Operations Representative manages day-to-day shipment execution and serves as the frontline point of contact for brokerage customers. This role balances operational excellence with proactive customer service, ensuring shipments move seamlessly while building trust and long-term account success. You’ll perform routine assignments while expanding your logistics knowledge and skillset to prepare for the next level.

In This Role, You Will:

Shipment Execution & Monitoring

• Manage daily execution of customer shipments, including rating, routing, booking, and tendering
• Track and trace shipments, updating milestones in the TMS for full visibility
• Ensure shipment documentation (BOLs, PODs, accessorials) is accurate and uploaded on time
• Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup

Customer Communication & Service

• Serve as the primary point of contact for shipment-level updates
• Proactively communicate delays, exceptions, and resolution plans
• Respond promptly to customer inquiries with a customer-first mindset
• Support Account Managers in executing customer SOPs and meeting SLAs

Issue Resolution & Escalation

• Coordinate load recovery for fall-offs, delays, or service failures
• Escalate service incidents within 15 minutes of identification and provide ongoing updates
• Partner with internal teams to ensure corrective actions are completed

Accuracy, Compliance & Reporting

• Maintain accurate shipment records and data integrity in the TMS
• Validate rates, contracts, and routing guides for customer compliance
• Provide shipment reporting and summaries as requested
• Support claims and billing discrepancy resolution within defined SLAs

Qualifications:

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Requirements:

• 1–3 years of experience in logistics, freight brokerage, or transportation operations preferred
• Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent experience)
• Strong communication skills with a professional customer service approach
• Proficiency in TMS platforms and Microsoft Office (Excel, Outlook, Word)
• Strong organizational skills and ability to manage competing priorities

Desired:

• Knowledge of LTL, truckload, and multimodal freight solutions
• Experience working in a fast-paced, high-volume brokerage environment

Schedule:

• Full-time, standard business hours (may vary based on operational needs)

Location:

• This is an in-office role based in Kennesaw, GA, USA

Compensation & Benefits:

We offer a comprehensive and competitive compensation and benefits package, including:

• Choice of medical plans with FSA and HSA options
• Dental and vision insurance
• Company-paid life and disability insurance
• 401(k) plan with company match
• Employee Assistance Program
• Company health & wellness program
• Discounts with preferred vendors

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.