Dental Field Manager - Chicago, IL

Job Summary

We are seeking motivated, self-led dental professionals to join our team and grow with us! Currently, we are seeking a Field Manager who has an entrepreneurial mindset, excellent customer service skills, and, most importantly, is a team player willing to travel. If this intrigues you, we want to hear from you today! Join our dynamic dental team and play a crucial role in providing high-quality patient care. You will work closely with our dental professionals to ensure efficient and smooth operations within the practice. Your dedication to patient comfort, knowledge of dental procedures, and adherence to infection control protocols will be essential in delivering exceptional service. You must have excellent customer service and organizational skills to oversee the day-to-day operations of our mobile dental practices and be willing to travel out of state for up to two months at a time. The primary responsibilities include overseeing and managing field staff, logistics, managing administrative tasks, and ensuring a smooth patient experience. Here’s a more detailed description of the role:

Key Responsibilities:

1. Staff Supervision & Training:

• Hire, train, and supervise field personnel, including dentists, dental assistants, and hygienists.
• Ensure staff members adhere to field protocols and maintain high standards of patient care.

1. Patient Scheduling & Coordination:

• Oversee patient appointment scheduling to optimize the dentist’s time and minimize wait times and maximize production.
• Handle patient inquiries and resolve any scheduling conflicts or concerns.

1. Billing & Insurance:

• Oversee billing procedures and manage insurance claims, including verification and follow-up.
• Ensure accurate patient billing, including processing payments and providing billing statements.

1. Financial Management:

• Manage the practice’s budget, including overseeing dental supplies, equipment, and other expenses.
• Track revenue and expenditures and assist in implementing financial strategies to improve profitability.

1. Compliance & Record Keeping:

• Ensure that the field complies with all local, state, and federal regulations, including HIPAA and OSHA.
• Maintain and organize patient records in a secure, accurate, and confidential manner.

1. Customer Service & Patient Relations:

• Foster positive relationships with corporate clients and their employees (our patients) and ensure their satisfaction with the care provided.
• Address any patient complaints or issues promptly to maintain a high standard of service.

1. Marketing & Business Development:

• Assist in developing marketing strategies to attract new corporate clients and retain existing patients.
• Work with marketing to promote the field operations through social media and other campaigns.

Skills and Qualifications:

• Strong organizational, communication, and leadership skills.
• Proficient in dental practice software (e.g., Dentrix Ascend) and dental management tools.
• Knowledge of dental terminology and procedures is a must.
• Ability to multitask, problem-solve, and maintain a professional demeanor in a fast-paced environment.
• Requires prior experience in dental office management.

The role is responsible for production and combines administrative skills with customer service and financial management, playing a vital role in the overall success and efficiency of the dental practice.

Education:

Bachelor's degree or equivalent (preferred)

Experience:

5+ years of dental management experience

Salary:

$90,000 + Bonus

Benefits:

You will be eligible to participate in any benefit plan that the organization has adopted or may adopt, maintain, or contribute to for the benefit of its regular employees generally, subject to satisfying any applicable eligibility requirements.

Holidays:

After six months of service, the organization recognizes the following holidays as paid holidays:

• New Year's Day: January 1
• Memorial Day: Last Monday in May
• Independence Day: July 4
• Labor Day: First Monday in September
• Thanksgiving Day: Fourth Thursday in November
• Christmas Day: December 25

Paid Time Off:

You will also receive 40 hours of paid time off per 12 months worked, up to a maximum accrual of 80 hours. You will be required to coordinate all time off with your manager, while ensuring your work is completed and you meet your goals and objectives at a satisfactory level.