Responsibilities:

• Assist with new laptop setup and configuration
• Set up new user accounts and workstations
• Install and configure software applications
• Transfer data from existing laptops to new devices
• Troubleshoot Windows 11 operating system issues
• Decommission, reconfigure, and prepare existing laptops for reuse
• Image and deploy laptops using Microsoft SCCM
• Install, upgrade, configure, and troubleshoot computer systems and software
• Follow established checklists, procedures, and documentation
• Provide responsive and professional customer service to end users
• Manage multiple tasks efficiently while maintaining strong organization and attention to detail

Qualifications:

• Minimum of 1 year of experience in a technology or IT support role
• Hands-on experience supporting and configuring laptops
• Experience with Microsoft SCCM imaging and deployment
• Experience configuring and troubleshooting Windows 11
• Proficiency with Microsoft Office applications, including Outlook and Teams
• Strong troubleshooting and problem-solving skills
• Ability to follow established procedures, checklists, and documentation
• Excellent customer service and communication skills
• Strong organizational and time management skills
• Ability to work independently and manage workload priorities
• Ability to work extended hours, including evenings, weekends, and holidays, as needed
• Ability to sit for extended periods of time
• Minimal travel may be required