Responsibilities:

• Oversee daily fulfillment operations, including order picking, packing, and shipping, to ensure accuracy and efficiency.
• Lead and motivate team members to achieve daily productivity and quality goals.
• Assign team members to workstations and prepare and allocate daily orders.
• Monitor inventory levels and maintain accurate stock counts, cycle counts, and reconciliations.
• Track supply and inventory levels and identify items requiring replenishment.
• Coordinate carrier pickups and manage shipping and customs documentation as needed.
• Communicate with carriers, vendors, and other external partners to address fulfillment and shipping needs.
• Troubleshoot and resolve fulfillment-related issues in a timely manner.
• Promote a collaborative, hands-on team environment while maintaining high standards for productivity, accuracy, and service.
• Identify opportunities to improve fulfillment processes, efficiency, and overall team performance.

Qualifications:

• Minimum of 1 year of experience in fulfillment, logistics, warehouse operations, or a related field.
• Previous experience managing or supervising a team.
• Strong organizational and time-management skills, with the ability to prioritize effectively and exercise sound judgment under pressure.
• Strong problem-solving skills and attention to detail.
• Clear, effective, and team-oriented communication skills.
• Ability to lead, motivate, and work alongside team members to achieve shared goals.
• Dependable, punctual, and consistent with a strong sense of accountability.
• Comfortable learning and adapting to new systems, processes, and technology.
• Experience with inventory management systems, shipping software, or related operational tools preferred.
• Experience with international shipping, customs, or logistics preferred.
• Ability to lift up to 35 pounds.
• Ability to stand and remain on your feet for extended periods.