Deal Desk Manager

Location & Compensation

• Location: Redwood City / San Carlos, California
• Employment: Full-time
• Salary: $185,000–$225,000 USD plus competitive equity
• Relocation: Support of up to $10,000 USD
• Visa support: Open to visa transfers and sponsorship

About the Company

• Rapidly growing B2B AI company developing voice agents for enterprise sales, support, and logistics.
• Building a customer experience platform that helps businesses automate and improve customer interactions.
• Seeking a hands-on Deal Desk Manager to build and own the deal desk function as the business scales.

About the Role

• Own day-to-day deal desk operations and help enterprise and strategic deals close efficiently.
• Build pricing policies, approval processes, and commercial standards from the ground up.
• Partner directly with sales, finance, legal, and company founders.
• Support complex, multi-stakeholder strategic deals involving more than $1M in spend.
• Have the opportunity to build and lead a team as the company grows.

Key Responsibilities

• Structure complex enterprise deals and coordinate commercial approvals.
• Develop and maintain pricing guidelines, discount policies, and approval frameworks.
• Create the deal desk playbook, including workflows, deal gates, and operating standards.
• Identify and resolve commercial issues that delay deal completion.
• Develop and improve usage-based and consumption pricing structures.
• Build deal desk tooling and reporting using Salesforce, HubSpot, and SQL.
• Monitor deal velocity, discounting, and pricing performance.
• Improve processes to support stronger deal quality and win rates.

Required Qualifications

• 4–10 years of relevant experience in hands-on deal desk work within B2B SaaS startups.
• Proven experience supporting complex, multi-stakeholder strategic deals involving more than $1M in spend.
• Experience working in a startup, VC-backed SaaS business, or AI company.
• Demonstrated ability to build processes, policies, or workflows from scratch.
• Familiarity with Salesforce and HubSpot.
• Ability to collaborate effectively with sales, finance, legal, and senior leadership.
• Willingness to own both strategic process development and daily deal execution.
• Sales operations, revenue operations, or pricing backgrounds must include direct, hands-on deal desk responsibilities.

Preferred Experience

• Usage-based or consumption pricing models.
• SQL and commercial reporting.
• Building or establishing a deal desk function in a lean team.
• Developing scalable pricing and approval frameworks.

Work Schedule

• Onsite Monday–Friday in Redwood City / San Carlos.
• Remote Sunday work, primarily focused on catching up and preparing for the week.
• The company follows a demanding, 996-style working schedule across roles.
• Hours are not formally tracked, and start and finish times can shift around commuting or personal commitments.
• Sunday client calls are rare.

Interview Process

• Initial recruiter screening call.
• Two additional interview rounds.
• Final onsite interview.