Accounts Receivable Manager

Department: Finance & Accounting

Job Status: Full-Time

FLSA Status: Exempt

Reports To: Controller

Positions Supervised: AR Specialist, Credit & Collections Specialist

Travel: None

POSITION SUMMARY

The Accounts Receivable Manager oversees the full billing, cash application, and collections workflow, ensuring accurate invoicing, timely posting, and clean, well-maintained AR records across all business units. This role maintains integrity of the AR subledger, supports month-end close, and turns AR data into clear insights for leadership.

You will drive standardization, improve processes, expand automation, and strengthen internal controls—while being the go-to resource for AR questions, customer issues, and cross-department collaboration. This role also develops and leads a small team through clear expectations, coaching, and accountability.

ESSENTIAL FUNCTIONS

• Lead, coach, and develop the AR, Credit, and Collections team.
• Participate in hiring, interviewing, feedback, and performance management.
• Oversee daily cash application across all payment types with accurate ERP posting.
• Review and reconcile daily deposits; approve batches for posting.
• Maintain accuracy and integrity of the AR subledger.
• Monitor unapplied cash, exceptions, and NSF activity; resolve promptly.
• Oversee invoice generation, review, and distribution across formats.
• Maintain complete customer master data and required documentation.
• Resolve returned mail and ensure replacement invoices are issued.
• Review and approve adjustments, write-offs, and refunds with proper support.
• Serve as a primary AR resource for internal teams and customers.
• Respond to customer inquiries regarding invoices, statements, and payment history.
• Ensure required paperwork is received, complete, and processed accurately.
• Review AR aging and resolve past-due or misapplied items with internal stakeholders.
• Complete monthly AR reconciliations and resolve variances promptly.
• Track AR metrics and provide recommendations for improvement.
• Maintain compliance with cash handling controls and documentation standards.
• Oversee imaging, indexing, and retrieval of AR documentation.
• Support ERP upgrades, enhancements, and process changes.
• Identify process-improvement opportunities and expand digital workflows.
• Partner with leadership and cross-functional teams to standardize AR procedures.

POSITION QUALIFICATIONS

Competencies

• Team Leadership
• Integrity & Credibility
• Process Improvement Mindset
• Accuracy & Attention to Detail
• Goal-Orientation
• Financial & Accounting Aptitude

SKILLS & EXPERIENCE

Education:

• Bachelor’s degree preferred (Finance or Accounting)

Experience:

• 3+ years in Accounts Receivable
• 1+ years in a supervisory or lead role

Technical Skills:

• Proficient in Excel, Word, and Outlook
• ERP experience preferred (any major system)

Other Requirements:

• Ability to pass standard employment screenings